Be on Alert – Fraudulent Employment Offers. Learn More

Martinsville, Virginia, United States of America
JOB #R1903188

Systems Administrator

Title : Systems Administrator

Consolidated Business Operations and Support Services Group

Martinsville, VA

(Flexible work environment / remote and on-site opportunities)

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

Job Description:

This position will be responsible for maintaining smooth operation of multi-user computer systems for ICF’s multi-modal contact centers.  The position will involve participation in an on-call rotation and will be required to support a variety of hardware platforms and software applications. Unified Contact Center Support personnel function in a rapidly changing, busy environment to support the needs of a diverse population of internal and external customers. The ideal candidate will be equally at home supporting desktops, servers, networks, phones and software applications.  Being a quick learner is essential.  This position will encompass a variety of duties and is perfect for the individual seeking opportunity to expand their skills.

Key Responsibilities:

  • Perform System Administration activities to include account management, monitoring and management of system resources (CPU, memory, disk, etc.), monitoring and auditing system logs, back-up and recovery, continuity of operations, security, and managing operating systems.
  • Contact Center Support (both at a desktop level and at a system level):
    • Respond to SMS and email alerts on system health
    • Accept telephone and e-mail requests directly from contact center staff as well as support requests through a ticketing system
    • Perform pro-active monitoring of systems including servers, circuits, applications, and network components. 
    • Resolve issue if possible without escalation
    • Collaborate with external support vendors as needed
    • Perform application and system patching and upgrades
  • Other projects as assigned.  Including, but not limited to the following:
    • Capacity planning/capacity data gathering
    • IIS administration including URL redirects & certificate maintenance for secure websites
    • Researching and implementing new technical solutions
    • Performing and maintaining system inventories
  • SAN administration
  • Blade server administration
  • Scanning and system hardening/remediation
  • VMware and Hyper-V management

Basic Qualifications:

  • Associate’s degree 
  • Minimum 5 years’ experience in server or network support
  • 2+ years’ experience supporting Windows Server 2012 or 2016 and good comfort level with PowerShell scripting
  • 1+ years’ experience with Active Directory management
  • 1+ years’ experience configuring backup servers and repositories and performing backups and restores, preferably with Veeam
  • TCP/IP Networking Fundamentals
  • Current moderate-level IRS clearance or ability to obtain

Preferred Skills/Experience:

  • Scripting skills desired
  • Familiarity with SQL Server 2012, 2014 or 2016
  • Familiarity with Windows Server 2012 and/or 2016
  • Managed Group Policy Objects (GPOs) throughout Active Directory (AD) enterprise
  • Linux server administration
  • Cisco UCCE/CVP experience
  • SBC provisioning and support experience
  • IIS web server management and support
  • Fiber-Channel Switch administration
  • Cisco ASA or Fortinet Fortigate firewall configuration and support

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.

#LI-CC1

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.comand we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Martinsville, VA (VA23)

Who is ICF?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants
LEARN MORE ABOUT ICF

More jobs you might like

Aug 22, 2019
Hampton, Virginia, United States of America
Aug 20, 2019
New Delhi, India
Aug 20, 2019
New Delhi, India
Aug 20, 2019
Adelphi, Maryland, United States of America
Aug 19, 2019
Bangalore, India
Aug 19, 2019
Golden, Colorado, United States of America
See All Jobs