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Columbia, Maryland, United States of America
JOB #R1902863

Sr. Operations Specialist

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF seeks a Sr. Operations Specialist to support the fast-growing portfolio of Energy Efficiency Programs in Maryland. Working closely with the Mid-Atlantic Director, this person will be responsible for monitoring and supporting the successful delivery of operations across multiple functional areas, including internal operations, client support, and project performance. This position will need to effectively interface with staff and clients in Maryland.

Key Responsibilities:

  • Overall management of utility project performance including financial management, contract deliverables, strategic planning, quality assurance, and operational efficiencies.
  • Internal staff coordination of project including, but not limited to, internal portfolio reviews, and working with internal program leads to ensure minimum targets are met.
  • Collaboration with a multi-functional project team comprised of technical and marketing specialists (including ICF internal staff and subcontractors) to ensure timely and professional completion of all tasks and achieve specific program goals and objectives.
  • Monitor regulated performance metrics and work with project managers and regional support staff on any necessary adjustments to filed utility plans.
  • Coordinate and oversee continuous improvement efforts to maximize the client experience and reduce operating costs.

Basic Qualifications:

  • Bachelor’s degree with 5 years related experience.
  • Demonstrated experience working as a project manager in a consulting environment.
  • Proficiency in MS Office Applications (Word, PowerPoint, Outlook, and Excel)

Preferred Qualifications:

  • Experience in the field of Energy Efficiency or related markets.
  • Experience in the field of operations or continuous improvement.  (PMP, Six Sigma certifications encouraged).
  • Familiarity with residential, commercial, or industrial market and related energy efficient and/or renewable technologies.
  • Experience in financial management and/or forecasting.

Professional Skills:

  • Excellent verbal, interpersonal and written communication skills.
  • Strong analytical, problem-solving and decision-making capabilities.
  • Attention to detail and thorough in completing work and tasks.
  • Flexibility and adaptability to respond to new information, changing conditions, or unexpected obstacles.
  • Conflict Management skills to resolve challenges in a positive and constructive manner to minimize negative impact.
  • Partnering and collaboration skills to develop networks, build alliances, engage in cross‐functional activities and find common ground with stakeholders.
  • Sound business ethics/integrity and a commitment to corporate responsibility.
  • Critical thinking; using logic and reasoning to identify the strengths/weaknesses of alternative solutions and approaches to problems. Stability; the capacity to handle stress, maintain an even temperament and demonstrate confidence

ICF offers an excellent, an award benefits package winning talent development program, and fosters a highly skilled, energized and empowered workforce. 

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity) 

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.

Columbia, MD (MD12)

Who is ICF?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants

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