Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
Who we are: Audacious. Ingenious. Real. If that sounds like you, you’ll fit right in. Olson 1to1 is a new breed of loyalty and CRM agency, hell-bent on delivering real, personal interactions. We think strategically like a CMO and geek out on tech solutions like a CTO—nimbly navigating a rapidly shifting landscape where customers are shaping new realities, daily. This is where we’re built to thrive. What we do is personal. Because we’re all customers in the end.
Who we’re looking for:A tech savvy self-starter to manage and lead client initiatives and provide work direction to Business Analysts on a key growth account ensuring that end-to-end requirements development and management are delivered accurately and on time. This includes working with the Account Team, Project Management and Client contacts on a daily basis to elicit, analyze, and document requirements as well as working closely with development and QA to ensure the requirements are understood prior to being implemented in a way that aligns with the client’s vision.
What you’ll get to do:
Provide work direction and assistance to other Business Analysts on the team
Work closely with the Program Manager and Account Team to ensure current and upcoming work is properly planned.
Ensure Business Analysts on the team are on track to meet project deadlines.
Provide assistance to Business Analysts on the team to answer questions and remove roadblocks.
Develop an understanding of the client program within 30 days
Understand the client’s business objectives as it relates to the loyalty platform.
Ability to understand the technical implementation of the client capabilities, features, and module dependencies of the loyalty platform as they relate to the core loyalty platform, including APIs, database schemas, application features, data exchange flows, reports, etc.
Understand the technical capabilities of Olson’s loyalty platform and the clients implementation to participate in solution sessions for upcoming projects.
Understand the project’s scope in order to identify when requirements are out of scope and require a change order.
Support the team by providing estimates for Business Analyst work effort, by specific project tasks.
Be proactive and responsive
Support discovery sessions with the client to elicit requirements and obtain feedback to achieve requirements approval.
Meet your deadlines and proactively work with the project team on any delays.
Manage priorities in a highly dynamic environment by working closely with the Program Manager, Account Team and Client.
Produce clear, thorough, and professional requirements documentation for changes of varying technical and business complexity.
Author clear and concise use cases that articulate all flows and detailed requirements at each step.
Document and understand the actors, pre-conditions, post-conditions, work flow, business rules, and dependencies in a particular use case as well as from a platform perspective.
Understand the database schema to identify the impact of new requirements and dependencies.
Ensure changes to requirements and use cases are approved and adhere to configuration control procedures.
Provide use case overviews to development and QA prior to implementation
Review QA test cases to ensure the clients requirements are covered each scenario.
Become a Trusted Advisor for both your team and client contacts for all requirements related matters.
Prepare, lead and facilitate requirements related presentations and work-in-progress demos to the client in a confident and professional manner.
Communicate effectively with the development and QA to help ensure platform enhancements meet the client’s desired business and technical objectives.
Be conversant in both the business and technical aspects of the loyalty platform requirements to confidently answer questions and inquiries.
What you’ll need to succeed:
8+ years software development business analysis experience, preferably loyalty marketing experience
3+ years experience leading a team or technology
Bachelor’s degree in a technical field
Understanding of application programming, database system design, and client/server architectures
Experience in reading and modifying SQL scripts and/or queries
Extensive experience with writing Use Cases, Data Mapping, Supplemental Specifications and Service Definitions
Strong interpersonal, communication and analytical skills
Ability and interest in interpersonal communication, group facilitation and verbal and written communication
Capable of clearly communicating complex issues to technical and non-technical personnel
Experience with full software development life cycles and process improvement methodologies
Able to balance priorities and communicate effectively in a fast-moving, agile product development environment
Ability to work well with a wide range of individuals and problem solve complex issues
Experience working with external clients a plus
ICF Olson is an equal opportunity employer that values diversity at all levels. (EEO/AA – Minorities/Females/Veterans/Individuals with Disabilities)