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Data Security & Quality Assurance

ICF rigorously protects client data and systematically builds quality into every aspect of our survey work.

ICF takes data security seriously, reflecting our clients increased emphasis on protecting sensitive information. All survey data, client information, and respondent identities are protected by proven security protocols related to our facilities, computers, networks, and personnel.

In addition to the high standards ICF builds into every project, we have many current projects with enhanced controls up to National Institute of Standards and Technology (NIST)-Moderate, upgradable to NIST-High as needed. As a testimonial, the Internal Revenue Service (IRS) verifies through annual compliance visits that we have successfully implemented more than 170 NIST-Moderate controls.

Dedicated to quality assurance, ICF sets itself apart from other survey firms with independent system operators (ISO) 20252 certification that formally recognizes what we have already been doing and leads to high customer satisfaction. ICF is in the final stages of achieving this certification, which proves our quality processes and procedures are comprehensive, transparent, and documented. This offers:

  • Quality accountability: Identifies and mitigates operating inefficiencies which can help reduce operating costs, errors, and rework, thus improving quality
  • Process integrity: Assures clients that research processes are conducted according to industry best practices, making it easier to replicate and defend our survey results
  • Timely delivery: Produces deliverables in a timely fashion with built-in efficiencies and continuous improvement