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Data Security & Quality Assurance

ICF rigorously protects client data and systematically builds quality into every aspect of our survey work.

ICF takes data security seriously, reflecting our clients increased emphasis on protecting sensitive information. All survey data, client information, and respondent identities are protected by proven security protocols related to our facilities, computers, networks, and personnel.

In addition to the high standards ICF builds into every project, we have many current projects with enhanced controls up to National Institute of Standards and Technology (NIST)-Moderate, upgradable to NIST-High as needed. As a testimonial, the Internal Revenue Service (IRS) verifies through annual compliance visits that we have successfully implemented more than 170 NIST-Moderate controls.

ICF is committed to producing the highest quality survey research work with integrity and compliance and has been certified by the CASRO Institute for Research Quality (CIRQ) for ISO 20252 certification. The ISO 20252 Standard for Market, Opinion, and Social Research certification establishes globally recognized terms, definitions, and service requirements for project management in research organizations. By following the processes outlined in ISO 20252, we ensure our research methods are transparent, consistent, and well-documented. This offers:

  • Quality accountability: Identifies and mitigates operating inefficiencies which can help reduce operating costs, errors, and rework, thus improving quality
  • Process integrity: Assures clients that research processes are conducted according to industry best practices, making it easier to replicate and defend our survey results
  • Timely delivery: Produces deliverables in a timely fashion with built-in efficiencies and continuous improvement