Today’s organizations must anticipate and adapt to evolving environments, demands, and technologies. ICF helps align your business processes, resources and people to grow into organizational development and transformation. Our multidisciplinary teams apply research-based methods to enhance strengths and correct deficiencies at individual, departmental, and enterprise levels.
In times of transformation, ICF helps maximize the value of your organization’s primary asset: your people. We not only engage your workforce in the change process, but guide them along the learning curve. We understand the interdependencies of mission, culture, skill sets, attitudes, business processes, and technologies and the critical role each plays in implementing effective and sustainable change.
We truly become part of the team during this journey, working side-by-side with your staff to sustain high performance and advance your evolution into a learning organization Our specific services include:
Michelle Paul Heelan has over 15 years of experience leading and contributing to the design, development, implementation, and evaluation of human capital systems in a variety of public sector organizations. Her experience includes business process redesign, program and training evaluation and organizational assessment, virtual event and conference support, and leadership program development. Her emphasis on change management and assessing the bottom-line impact of various human resource initiatives helps her clients improve individual, group, and organizational performance.
Lisa Gabel has more than 18 years of performance and process improvement, human resource, organization development, change management, and consulting experience with private, public, and military organizations. Her experience includes leading and participating in strategic planning, organizational restructuring, job analysis, recruiting, selection, staffing, test development and validation projects; workforce assessment, forecasting, and analysis; competency modeling; organizational climate; statistical analysis; survey design and development; training design, development, and evaluation; and performance measurement initiatives.