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Business Process Operations & Optimization

ICF partners with clients to solve their toughest business process challenges and empower them to improve customer satisfaction.

We provide efficient and effective business processes to help agencies, organizations, and corporations boost the bottom line, add value, and advance success — no matter how big the challenge. Our business process specialists bring extensive experience in a wide range of areas, such as Medicare and Medicaid, student loans, veterans' affairs, public health, and natural resources. We have the resources to support programs that integrate multiple processes and require flexibility, sensitivity, and a quick turnaround.

ICF partners with clients to tailor business process solutions for all of their needs, such as:

  • Disaster Recovery: The rapid establishment of response centers and mobilization of staff reduces wait times for disaster victims.
  • Energy Efficiency and Conservation: Our comprehensive contact center offers full-service energy advisors, secure rebate processing, quality assurance/quality control, and an in-house training department to ensure high-quality customer service.
  • Social Services: We apply our customer service capabilities to support social service programs. We help with enrollment, online applications and support, and eligibility determination.

We also offer reprographic services such as print, mail, scanning and fulfillment as well as customizable tools and services consisting of social media outreach, SMSS communications, live chat, and data collection and analysis.


Explore Our Business Process Operations & Optimization Offerings

Grants Management

Integrated Customer Service