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Customer Experience

At ICF, we understand that effective communication and collaboration within your organization enhances your customer experience initiatives and leads to more satisfying journeys for your customers. Through user research, business analysis and market research, we develop complete solutions for government, utilities and commercial clients and take the user experience to the next level of IT development.

Our solutions include:

  • Agile Approach
  • Audience Analysis
  • Content Strategy
  • Customer Relationship Management (CRM)
  • Communications Strategy Audit
  • Measurement

How We Work

Volte: Our ICF User-centered Design Framework

Experience Design Methodology