The unique combination of ICF’s subject-matter expertise with our deep creative and digital expertise sets us apart. Our creative teams believe we should ‘think like people’ in everything we do for our clients, which differentiates us from a traditional agency.
ICF Olson is a customer experience agency providing a full range of services, including media relations, loyalty programs, branding, advertising, application development and digital transformation. Our ICF Olson team has won numerous awards for their cutting-edge creative work for clients including Wyndham Hotels, Belize Tourism, Boston Pizza, Wrigley (Skittles®), and the Virginia Tourism Corporation.
ICF experts work to develop complete Customer Experience (CX) solutions for government, utilities and commercial clients—taking the User Experience to the next level of IT development
ICF understands the unique challenges government organizations face, and our analysts work with you to develop performance measurement frameworks that you can use to make continual course corrections and decisions around outreach and sustained engagement.
Kris Tremaine has 25 years of experience providing strategic communications, public relations, marketing and digital solutions to government, nonprofit, and private sector clients. She served in chief operating officer and executive vice president roles at Washington-based PR agencies prior to coming to ICF where she now leads an integrated team of more than 600 professionals focused on marketing and communications; digital transformation; IT modernization; and organizational research, learning and performance.
A distinguished experience designer and strategist, Mary Schwarz guides clients as they reimagine their digital future. Mary has collaborated on more than 100 campaigns to reach and actively engage diverse populations. She is adept at data analytics and performance management, and actively advances our collective understanding of how to harness data to improve performance.
Jeff has extensive federal HR and IT experience, including 13 years in the Senior Executive Service. He led HR for the Defense Logistics Agency, doing work cited by the Partnership for Public Service as a model for federal HR, and at the Department of Homeland Security. Jeff’s blog, ChiefHRO.com covers Federal HR and management matters.
Jeremy Vanderlan has expertise in mobile platform development and in guiding strategy and technical implementation on mobile and interactive projects—capitalizing on the significant cultural shift toward mobility—to make projects available anytime, anywhere, on any device.