The Forrester Wave™: Loyalty Service Providers, Q3 2019

Forrester Research’s comprehensive assessment of the loyalty services marketplace evaluated 14 providers’ services against 22 criteria and helps marketers understand the state of the market and select the right provider for their needs. The report includes Forrester’s assessments of the most significant players in the field, including ICF Next, which has earned a Strong Performer status among the top providers.

“Clients are very satisfied with ICF Next’s insights services and account teams, offering high praise for its intelligence, consistency and investment in client success,” the report stated. One reference shared that [ICF Next] “exceeded our expectations on every count.”

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