It is with great pride that IATA celebrates the 10th edition of Wings of Change in Chile as it remains one of the most important aviation conferences in Latin America and the Caribbean, drawing upon leading experts to examine the state of our industry. Jointly organized with ALTA under the theme "Celebrating the Magic of Aviation,” the agenda will include keynote speeches and panel discussions on infrastructure developments, the economic value of aviation, the rise of Low Cost Carriers in the Americas, regulation and harmonization of our industry, consumer protection and a glimpse into the future passenger experience. Listening to the feedback of our stakeholders, the event will take place at the Sheraton Santiago Hotel and Convention Center to create a better experience for our speakers and attendees to discuss aviation’s largest opportunities and key challenges across Latin America and the Caribbean.
ICF Principal Carlos Ozores will participate in a panel discussion on More Choice for the Passenger: The Evolution of Airline Business Models. The session will explore how the air travel industry has changed and transformed more over the last 10 years, than in its all its history. Forward-thinking companies, like Airbnb, Uber amongst others, have transformed their respective industries, introducing business models that are more customer-centric, which, in turn, is changing consumer habits and opening the door to new business opportunities. Transformation is increasingly becoming digital, driven by consumers and supported by technological innovators.
For example, the industry is evolving towards air retailing, enabling consumers to “shop-order-pay” for air products across all channels. This transformation is increasingly becoming digital, driven by consumers and supported by technological innovators.
Increasing number of passengers and flights also leads to more pressure on the airports in guaranteeing a smooth process. Enhancing and improving customer experiences as well as the business efficiency are the main priorities for airport operators. IT trends in the air transport industry provides an overview of how the system will evolve in order to reach that goal. Their latest report marks the most significant technology developments within the aviation sector until 2019. Specific areas for discussion include:
- Where is there a bigger opportunity for improvement in the passenger experience? Shopping, immigration, check-in, boarding?
- How do you measure convenience and satisfaction?
- What are organizations doing to discover, understand and adapt to these changes?
- Technology sometimes comes a high price tag, how do you balance the benefits with the investment related to minimizing the impact to the passenger?
- What other technological changes or advancements might transform the industry in the future?