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AAAE/ACI-NA Airport Customer Experience Symposium

Date: Mar 06 - Mar 09, 2018
Time: 9:00 AM (Tue) - 12:00 PM (Fri)
Presenters: Edward Shelswell-White , Stephen Freibrun
Place: Dallas, Texas

Airports play a critical role in the passenger journey. As airport operators, service providers and industry experts, how can we craft customer experiences and volunteer/ambassador programs that deliver five star service? Join AAAE and ACI-NA at the third annual Airport Customer Experience Symposium to explore best practices and emerging trends in airport CX. The Symposium will offer an informative and exciting program that highlights all facets of the airport customer experience and volunteer/ambassador programs.

Join ICF Principal Edward Shelswell-White on March 7 for Integrating Customer Experience with Your Air Service Development Strategy. Back by popular demand after a smash hit at the AAAE Annual Conference and Exhibition, don't miss the second installment of the "This Afternoon Show," a lively, late-night talk show format complete with an opening, topical monologue, and "celebrity" guests (industry experts) engaged in high-energy conversation with your host on how to make customer experience an integral part of your airport's air service development efforts, improving the success and visibility of these two, often siloed, efforts.

ICF Principal Stephen Freibrun will present The Importance of Airport and Airlines Partnership on March 8. Stephen will explore how the expectations of passengers have changed dramatically in the past decade. While companies like Uber, Blue Apron, and Netflix have raised the bar for customer experience by providing customers with what they want, when, and how they want it, airports and airlines have struggled to keep pace. ICF Principal Stephen Freibrun will explore why airlines and airports share the need to develop customer-centric strategies to improve the passenger experience in all phases of air travel.

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Event Presenters

shelswell

Edward Shelswell-White

Principal

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Stephen Freibrun

Stephen Freibrun

Principal

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