EUCI 14th Annual Credit and Collections Conference
||Jun 21 - Jun 22, 2016
||8:00 AM (Tue) - 5:00 PM (Wed)
Hyatt Regency Indianapolis
One South Capitol Avenue
Indianapolis, IN 46204
ICF International is speaking at a pre-conference workshop at the EUCI 14th Annual Credit and Collections Conference taking place in Indianapolis, Indiana.
At the conference, attendees will hear new strategies from utilities, industry experts, and researchers as they share ideas, potential solutions, as well as the challenges on the horizon in this critical effort to improve collections. This event will offer an educational atmosphere for utility credit and customer service professionals where they can learn new strategies to increase cash flow and reach a higher level of effectiveness in the handling of delinquent accounts.
ICF's workshop, entitled "Tools and Best Practices for Utilities to Engage and Assist the Low-income Customer," will be held on Tuesday, June 21, 2016 from 8:30AM - 12:00PM.
Workshop Overview: A utility’s low-income population is traditionally hard to engage with and drive adoption in programs that will assist and prevent them from falling into credit and collections. There are numerous best practices, programs and communication practices that a utility can leverage to more fully support this customer population. Partnering with other entities can assist utilities with moving these customers towards increased self-sufficiency so they are no longer reliant on aid and assistance.