I am a digital strategy, customer experience and success executive. I provide content strategy, product management, and thought leadership for organizations building smart digital products and services. In my current role, I oversee digital marketing and strategy for the global ICF brand.
For the last 20 years, I have worked for or consulted with brands such as America Online (AOL), Ancestry.com, Autodesk, Baker and Taylor, Bank of America, Barclays Global Investors, CapitalOne, Carfax, Citigroup, Computer Sciences Corporation (CSC), Dell Computer, Dun and Bradstreet, Gap Inc., JPMorganChase, Kohls, Lycamobile, Macys.com, Marriott, PayPal, Roche, Sears, Sephora, Siemens, Simon and Schuster, Telstra, The New York Times, and ThoughtWorks.
On my blog, I write about digital strategy, content and social marketing trends.