Vicky is a product manager and digital strategist focused on enhancing the user experience of government services through human-centered design and agile development.
Vicky led digital transformation and innovation consulting engagements with federal, state, and local government clients. Sample past projects include launching website migrations and redesigns, search integration, customer relationship management systems, content management systems, learning management systems, knowledge management solutions, workflow management tools, and business intelligence reporting and dashboards. Currently, Vicky is the deputy director of the HUD Exchange technical assistance website, a 2017 Center for Digital Government Project Experience Award winner. This award celebrates digital work from government organizations that have radically improved how constituents experience government and push the boundaries of how services are delivered.
In her role as community development director, Vicky leads cross-functional teams in end-to-end product development including user research, market research, rapid strategy and ideation stakeholder workshops, prototyping, design, Section 508 compliance, content development and strategy, testing, deployment, marketing, and key performance indicator (KPI) analysis.
Vicky has extensive experience in housing, community development, and natural disaster recovery technical assistance and training, specializing in programs funded by the U.S. Department of Housing and Urban Development. Vicky developed policies, procedures and monitoring tools for the City of Los Angeles Housing Department, created Consolidated Plans and Analysis of Impediments to Fair Housing for multiple HUD grantees, and designed business intelligence dashboards for the State of New Jersey Hurricane Sandy Recovery Program. She also led the execution of HUD's national Disaster Recovery Problem Solving Clinics in 2019.
Prior to joining ICF, Vicky worked as a communications consultant to technology companies including Sony Computer Entertainment of America, Cisco, Sprint, and Alibaba, and she also worked as a legislative aide in the Berkeley, California’s Mayor’s Office.