Wendy Harman has more than 20 years of experience supporting large scale digital transformations, including ICF’s ClinicalTrials.gov modernization project, ICF’s customer experience GSA Centers of Excellence teams at USDA and HUD, and ICF’s customer experience work at NLM and the USDA’s Office of Customer Experience. She is a servant leader who excels at intelligent collaboration, initiatives management, purpose-finding, value-finding, and momentum-building for new ways of working.
Wendy is skilled in human-centered design, strategic planning, operations and implementation, customer journey mapping, business process mapping, and project management. Prior to joining ICF, she did a tour of duty as a White House Presidential Innovation Fellow, spent a decade in various roles at the American Red Cross, and worked in music business management and policy. She earned her bachelor’s degree in English and psychology from Emory University and her juris doctor (JD) degree from Northeastern University School of Law.