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Fairfax, Virginia, United States of America
JOB #R2203336

Web and Mobile Junior Manager and Business Systems Analyst | Remote Opportunity

*We are open to supporting 100% remote work anywhere within the US.*

As a junior manager and Business Systems Analyst (BSA) at ICF Next, you will apply your analytical and critical thinking skills to help solve client challenges as well as coach a small team of other Business Analysts. In the Web and Mobile Delivery practice, you will support mission driven work for your projects, enjoy flexible work arrangements, and will have a management team that encourages your career development and growth. This role requires strong analytical and documentation skills in the web and mobile development environment, and the ability to properly prioritize, support the work, multi-task, and work collaboratively in an Agile environment.

The Exciting Work:

ICF Next GOV supports multiple government agencies, delivering web and mobile support that can include re-design efforts, operations and maintenance and/or developing products from the ground floor. We develop, modernize, support and/or enhance to align with the agency’s strategic goals. Our Agile teams are made up of delivery support, developers, UX/UI, analytics, QA, and infrastructure and security professionals. The team works in an Agile framework to deliver the work.


  • Support projects in all aspects of the digital (web and mobile) software development cycle including requirements, design, stakeholder engagement, testing, and delivery of user facing systems.
  • Elicit requirements using interviews – both internal and external, document analysis, questionnaires, business process descriptions, use cases, scenarios, business analysis, and existing system analysis.
  • Manage a small team of other Business Analysts.
  • Document requirements using variety of techniques including BDD-style specifications, user stories, acceptance criteria, workflow diagrams, UML diagrams, use cases, and user guides.
  • Communicate (both verbal and written) with the technical support team units and the client.
  • Support facilitating team meetings to gather, document, refine, and prioritize requirements, design system enhancements, identify action items, and drive user feedback.
  • Document technical support discussions, write requirements in Confluence, and decompose requirements into user stories in Jira.
  • Support the product manager by translating product backlog items into the sprint backlog and sprint planning.
  • Support the Product Manager in updating project dashboards, refining project milestones, and documenting project meetings.
  • Perform various types of testing, define test scenarios and test cases, execute tests, and document test results, as needed.
  • Collaborate with subject matter experts, developers, designers, and user experience researchers in an Agile environment.
  • Suggest areas for improvement in internal processes along with possible solutions.
  • Support the Product Manager and Scrum Master in organizing the Confluence project space.
  • Create standard templates for requirements and project processes.
  • Work with the Scrum Master and serve as backup as needed.

Required Skills and Qualifications:

  • Bachelor's degree.
  • 2-3 years of experience in Business Systems Analyst work such as gathering, refining, and prioritizing requirements for digital products.
  • 1+ years of experience coaching or managing a team using an Agile methodology.
  • 1+ years of experience working with cross-functional teams to build digital products using an Agile methodology.
  • 1+ years experience with Jira and Confluence.

Preferred Skills and Qualifications:

  • Experience diagraming processes using tools like Microsoft Visio
  • Strong analytical skills, especially business process.
  • Scrum Master experience/certification.
  • Experience working with Drupal-based websites.
  • Federal contracting experience.
  • Excellent organization, communication skills, and attention to detail.
  • Ability to coach the development and maintenance of technical documentation – requirements specifications, use cases, design specifications, test plans and test scripts, and other supporting system documentation.
  • Proven experience working independently while taking ownership of your deliverables with your teammates
  • As part of the interview process a writing sample will be required



Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is -


Nationwide Remote Office (US99)

Business Systems

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.