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Virginia, United States of America (Remote)
JOB #R2101637

UX Strategist

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.

@ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo.

We’re currently hiring for a UX Strategist.

It’s time to love where you work, love what you do and make an impact! ICF Next is seeking user experience (UX) strategist to help lead user interface design, usability testing, and prototyping for various client web application and websites. You will work with clients and team members to discover and understand business requirements; design and carry out user research activities and engage end users in the design process; ensure a focus on content as a key part of the overall user experience; and develop wireframes, process flows, and other information architecture documents to communicate site structures to business and development teams. In this role you could work with clients such as the National Institutes of Health on impactful work related to the Coronavirus and other emerging public health topics.

We’re changemakers, we love finding new ways to solve problems and are committed to being that positive change in the world. Free shuttle access from the metro, onsite happy hours and constant learning opportunities are just some of the perks of joining ICF Next. Find out what we’re up to at

As a UX Strategist, you will:

• Work collaboratively with team and stakeholders to understand user experience goals and gaps

• Identify target audiences; create personas

• Conduct heuristic reviews and competitive analyses

• Develop usability test plans and conduct user research activities

• Design website/application structures and user interfaces

• Build sitemaps, wireframes, interactive prototypes, and other blueprints that clearly articulate site/application structure and organization

• Conduct content audits, develop content maps

• Help develop product vision and roadmap

• Validate proposed UX recommendations with developers to ensure feasibility of recommendations

• Help improve Agile practices with the team by supporting the Product Owner; providing guidance on road-mapping, writing user acceptance criteria, and participating in Agile ceremonies.

• Participate in collaborative user-centered design initiatives across the company

As a UX Strategist, you will have:

• Bachelor’s degree in information architecture, communications, human computer interaction, computer science, library science, or related field

• 5+ years’ experience applying user-centered design concepts in web and software development, social media, or similar digital environment

• Experience working in government, healthcare, and/or energy sectors is desired.

• Experience conducting usability research, such as user interviews or cardsorts

• Proficiency with prototyping tools such as Axure

Professional Skills:

• Excellent written and verbal communication and presentation skills

• Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions

• Familiarity with Agile practices and experience with data visualization

• Team player with positive energy for collaborating, balancing multiple tasks, and learning on the job.

• Ability to work with all levels of internal staff, as well as outside clients and vendors

• Superior interpersonal skills and professionalism

Job Location(s): Within the current landscape, this role will be supported remotely.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Remote Office (VA99)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.