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Reston, Virginia, United States of America
JOB #R2302234

User Experience Researcher

We’re currently hiring a UX Researcher 

The Company 

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include embracing difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.  At ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of passionate creatives, communicators, strategists, and technologists to challenge the status quo.  We seek a UX Researcher to be a key part of a growing team of UX specialists. You will collaborate with other members of an Agile product team to understand users and their needs so you can deliver the best solutions for the most important problems. You will work to put your users first, whether they are consumers learning about financial literacy, financial advisors working with underserved groups, or analysts using mortgage data to research housing trends. You will apply a human-centered design approach based on research to ensure that solutions meet the needs of users and our client. 


  • Develop research questions, form hypotheses, and select appropriate methods that effectively uncover crucial insights that drive product and user experience decisions. 

  • Guide agile teams to user-centered solutions by driving empathy and validating concepts with user interviews, surveys, developing personas, and other research. 

  • Contribute to discovering and developing UX solutions by participating in and leading ideation sessions, rapid testing, and concept validation. 

  • Ensure teams solve problems effectively by leading usability testing, user feedback sessions, and related research. 

  • Work with product leadership to research, understand, and communicate user outcomes effectively. 

  • Contribute to client and stakeholder management by communicating compelling insights grounded in data, advocating for users, and clarifying the rationale of the research process. 

Basic Qualifications 

  • 5+ years of experience of applied UX, CX, digital strategy, with a research focus. 

  • Bachelor’s degree in journalism, communications, library science, or a related field 

  • Experience using Human Centered Design and UXD processes to develop a research plan that guides the application design. 

  • Research skills across one or more methods including qualitative, quantitative, and design-based methods. 

  • Experience facilitating user interviews, as well as creating research plans, moderator guides, personas, and recommendations reports. 

  • Experience with usability testing using design prototypes or existing digital systems, as well as with information architecture testing methods such as card sorting or tree testing. 

  • Understanding of usability and accessibility including heuristic and expert methods.  

  • Demonstrated resiliency and experience in client-facing roles requiring tactful communications within fast-moving environments. 

  • Ability to collaborate with teams using an Agile UX process across many workstreams to iterate user experience and improve user outcomes. 

  • Knowledge of and demonstrated proficiency with relevant UX participant recruiting services, tools and methods, as well as tools used for UX knowledge management and testing such as Dovetail, AirTable, Optimal Workshop, and/or others. 

  • Strong background in research ethics and best practices for human subjects to protect participants and control bias, including informed consent, personally identifiable information, NDAs, and related concepts. 

  • Special consideration will be given to any candidates with federal government experience as a contractor or employee. 

  • Able to provide a portfolio or examples demonstrating your research/design process and deliverables. 

  • Must live in the United States. 

Preferred Qualifications 

  • Demonstrated experience working on Agile development projects. 

  • Experience in the financial industry or federal government. 

Professional Qualifications 

  • Strong critical thinking and analytical skills. 

  • Ability to work successfully with a cross-functional, diverse, and distributed remote development team. 

  • Strong technical communication skills; both written and verbal. 

  • Strong problem solving and structuring skills. 

  • Demonstrated time management skills. 

  • Excellent written and oral communication skills. 

  • Attention to detail to produce client-ready reports and presentations. 

  • Strong organizational skills with attention to detail. 

A suitability process may be required for positions supporting federal customers, and employment will be contingent upon the favorable outcome of the suitability/badge process. Depending on your role and project assignment, you may receive a request to submit a federal SF85P Questionnaire for Public Trust Positions and a fingerprint card for processing via the electronic questionnaires for investigation processing (e-QIP) system either immediately upon employment or later as project assignments change. The employee must complete the e-QIP application and return per the instructions within 4 days of receipt. 

Job Location: This is a remote position open to all U.S. citizens. 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. Learn more about what we do and our commitment to inclusion

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  Know Your Rights and  Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$51,333.00 - $87,267.00

Nationwide Remote Office (US99)

Customer Experience

Who is ICF?

A global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants.

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