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Training Specialist - REMOTE
ICF seeks a Training Specialist who will be responsible for the development and delivery of learning opportunities provided by ORR’s Technical Assistance Center. The specialist will serve as a member of the project team to support activities related to learning experiences, including delivery of both virtual and in-person training, and will report to the Training and Development Manager with general oversight provided by the Project Director.
- Develop learning solutions in multiple formats, including e-learning, interactive classroom-based instruction, job aids, pre- and post-assessments, and other performance support tools.
- Critically review, assess, and provide feedback on learning products (e.g., design documents, instructor / participant guides, and other instructional and performance support materials) produced by instructional designers for technical accuracy and sound delivery.
- Assess and review newly developed training course materials and training curriculum for compliance with clients’ guidelines and accepted Instructional Systems Design methods and adult learning theory.
- Work collaboratively with instructional designers, graphic artists, programmers, narrators and other members of learning content development team to create storyboards, scripts, course content for Flash videos, simulations, and other online training tools and products.
- Deliver training both virtually and in-person (ability to travel is required).
- Plan and design instructional methods and training materials for both classroom and web-based training.
- Coordinate, plan, and execute training on topics related to unaccompanied children, child welfare, residential care for children, and other topic areas as assigned.
- Incorporate a variety of training techniques and models to target a diverse audience of learners.
- Provide training to support onboarding of new residential programs to client’s national care provider network.
- Deliver training to an audience of adult learners including staff working directly with unaccompanied children.
- Contribute to the project in proposing innovative solutions and problem solving.
- Document areas of progress and track in databases/spreadsheets as needed.
- Provide feedback about challenges and successes and troubleshoot any barriers encountered within the assigned tasks.
- Contribute to regular reporting and support all activities related to evaluation including data collection and continuous quality improvement efforts.
- Support Training and Development Manager and Project Director in assuring all deliverables related to training are met according to the client approved timeframes.
- Contribute to efforts related to needs assessments to identify critical knowledge, skills, and behaviors; produce gap analyses; and recommend appropriate learning strategies and solutions to achieve desired outcomes.
- Bachelor’s degree in education, learning and development, social services or a related field.
- Minimum of 3 years of experience in planning, design, and delivery of training.
- Knowledge of refugee and/or unaccompanied children’s programming.
- Knowledge of best practices in child welfare.
- Demonstrated experience delivering training to a live audience virtually and in-person.
- Familiarity with, and ability to employ, a variety of training methods, tools, and techniques.
- Experience delivering both soft-skills and technical training.
- Demonstrated quality product development.
- Ability to obtain a Public Trust Clearance.
- Master’s degree in education, learning and development, social services, or a related field.
- A minimum of 5 years of demonstrated experience in planning, design and delivery of training.
- Experience conducting detailed training and/or job/task analyses.
- Experience designing instructor-led, online courses, mobile learning, and/or blended solutions.
- Knowledge of standards and requirements related to residential care programming for children, including unaccompanied children.
- Experience with delivery of training on topics specific to residential care for children and/or unaccompanied children.
- Strong oral and written communication skills.
- Strong analytical, problem-solving, attention to detail and decision-making capabilities.
- Ability to multi-task in a fast-paced environment and work independently and as a team.
- Ability to prioritize multiple tasks while demonstrating the initiative to complete projects with minimal supervision.
- Ability to work with all levels of internal staff, as well as outside clients and vendors.
- Ability to work limited overtime as necessary.
- Ability to travel up to 75% to deliver trainings on-site at locations across the United States.
- Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS Sharepoint.
- Sound business ethics, including the protection of proprietary and confidential information.
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
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