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Training Assistant
Job Description
To support our growth, ICF is adding staff to its energy efficiency team in the Martinsville, Virginia area to support a wide range of energy efficiency programs. Our clients include utilities, recognizable Fortune 500 global corporations, as well as a variety of industry, and Government organizations. We are seeking an Assistant Trainer to take a significant role in the implementation of programs that will deliver and expand our offerings. You should have the unique combination of interpersonal and analytical skill that will make you a critical member of our team from the day you arrive. We place a premium on creativity, an ability to work independently when necessary but to function as part of a team, a drive to succeed, and a commitment to client satisfaction.
Key Responsibilities
Obtain and /or develop training materials for new and existing programs using Microsoft office tools.
Demonstrate effective communication skills.
Work with quality assurance team to report and correct common customer care issues.
Update and upload training material as directed to the internal knowledgebase.
Learn and understand various program policies and procedures to perform trainings to new and existing agents.
Create quizzes to test agent’s knowledge of various programs.
Basic Qualifications
Ability to design and implement effective training and development.
Strong Presentation skills
Outstanding analytical skills
Outstanding verbal and writing communication skills.
Excellent interpersonal skills and customer relationship management skills
Ability to prioritize and multitask, and ability to work in a fast-paced environment.
Excellent PowerPoint and Word skills
Professional Skills
Sound business ethics, including the protection of proprietary and confidential information.
Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions.
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, OneNote)
Ability to be flexible to handle multiple priorities.
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Martinsville, VA (VA23)
Who is ICF?
