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Training and Technical Assistance Supervisor - Child Welfare (Remote)
ICF is seeking a Training and Technical Assistance Supervisor to supervise a team of capacity building technical assistance providers at the Capacity Building Center for States (the Center), which is a federal contract of the Children’s Bureau (CB), Administration for Children and Families (ACF), Health and Human Services.
The Training and Technical Assistance Supervisor will provide direct supervision to approximately 5 State/Territory Liaisons to support their efforts at building capacity within public child welfare agencies to improve practice and key child welfare outcomes. Additionally, the Tailored Services Supervisor will participate in continuous quality improvement and quality assurance activities as well as workgroup participation to represent Tailored Services on various areas of Center work. The Supervisor will work closely with the Tailored Service Manager to keep them informed of all work with states and territories and federal ACF/CB Regional Offices. The successful candidate will have broad knowledge of the public child welfare service continuum and of child welfare policy and practice issues as well as significant supervisory experience.
Responsibilities for Training and Technical Assistance Supervisor include:
- Provide individual supervision and coaching, group supervision and employ teaming activities to support a healthy learning environment for staff
- Communicate clearly with staff about expectations, provide ongoing feedback, and identify and support opportunities for growth
- Review, provide feedback on, and coach staff on written products developed by supervisees, including organizational assessments and work plans
- Develop or participate in developing written reports about the team’s projects, challenges, lessons learned, and successes
- Conduct annual performance reviews and work with staff to develop and monitor measurable performance goals
- Model collaborative partnerships for Liaisons including partnerships with other Centers, the Children’s Bureau, external consultants, Center staff in other service areas, and the peer Liaison Supervisor
- Review and provide feedback on Liaison communications to assure respectful, collaborative language and processes
- Manage matrixed resource planning as part of the consultant management process and manage team’s level of effort to maintain equity in workload
- Conduct quality assurance reviews of Liaison documentation
- Participate in hiring, onboarding, coaching, and training of new staff
- Participate as a leader within the team and larger Center efforts by promoting a positive team culture
- Participate in Center team meetings and workgroups to help identify regional and national trends and to contribute information about work done in Tailored Services
- Collaborate with the internal evaluation team to monitor progress and quality, assure deliverables are met, ensure compliance through quality assurance, and to strategize on evaluation needs
- Support integration activities across Center service areas, including through developing and maintaining feedback loops between Tailored Services and other Center service areas
- Develop and maintain collaborative relationships with Children’s Bureau partners in Regional and Central Offices
- Maintain a strong working knowledge of assigned jurisdictions and capacity building activities in assigned states/territories. Serve as a point of contact for state/federal staff in any circumstance where the assigned Liaison is unavailable, or a Supervisor is preferred
- Provide feedback to Liaisons/project teams about challenges and successes
- Provide coverage for Liaisons as necessary on jurisdictional project oversight
- Problem solve with Liaisons, jurisdictional, and/or federal partners to address challenges
- Oversee Liaison tracking of consultant resources and individual project budgets
- Contribute to regular Center reporting and support all activities related to the Center’s evaluation including data collection, quality assurance, and continuous quality improvement efforts
- Identify lessons learned on what is working well and challenges to contribute to body of knowledge for Center service delivery and partnership
- Travel to assigned jurisdictions as needed depending on needs of work plan, the need for formal/informal staff observation, fidelity reviews, or other needs determined in collaboration with the manager.
- Conduct quality assurance on monthly documented reports on technical assistance projects
- Become and remain familiar with all challenges related to child welfare practices in the state/jurisdiction such as settlement agreements, unique organizational structures such as county-administered systems, other projects underway, and anything with the potential to impact outcomes in child welfare
- Support the use and application of the Tailored Services practice model, capacity dimensions, Tailored Services protocol, and the change and implementation processes with all assigned state/jurisdictions
- Identify and recruit for specialized expertise that might be used in other jurisdictions
- Master’s degree in social work, public administration, or related field.
- 8-10 years professional work experience with at least 7+ years of experience training/technical assistance provision in a human services field, preferably in child welfare.
- 5 plus years of supervisory experience
- Demonstrated project management experience, including client relationship management, and budget management in a contract consulting environment.
- Demonstrated experience with staff supervision
- Ability to build and maintain strong stakeholder relationships for capacity building projects.
- Knowledge of the federal Child Welfare processes/policies, including CFSR, CFSP, and FFPSA
- Knowledge of racial disproportionality and commitment to developing and implementing racial equity frameworks to improve outcomes and equity
- Knowledge of change management and/or implementation science
- Experience with Child and Family Services Review (CFSR) process and data-driven decision making.
- Experience with child welfare prevention efforts and Family First Prevention Services Act (FFPSA)
- Experience implementing a broad scale project in a public service system
- Demonstrated experience applying research-informed frameworks and strategies for capacity building and implementation
- Experience with supporting growth and development amongst staff, including providing training
- Experience leading or participating racial equity initiative efforts
- Experience managing remote teams
- Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
- Exceptional project management skills, with a focus on technical assistance project management.
- Strong analytical, problem-solving, and decision-making capabilities.
- Ability to multi-task and maintain high-quality results in a fast-paced environment.
- Excellent verbal, interpersonal and written communication skills.
- Demonstrated, outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact and diplomacy.
- Proficient with MS office applications (i.e. Teams, Word, Excel, and PowerPoint).
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
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