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London, United Kingdom
JOB #R2103632

Total Rewards Partner

ICF, are looking for an experienced compensation and benefits professional to join our Europe & Asia HR team, supporting our UK business as a Total Rewards Partner. This role is responsible for supporting the end-to-end benefits enrolment, management and compliance processes including embedding ICF’s reward strategy, developing market intelligence, reviewing salary surveys and supporting our compensation ranges and benchmark review. The role would also be key in communicating with employees and managing all queries related to our benefits offerings, documentation, policies, reporting & metrics, audits and compliance.

The Total Reward Partner will be responsible for ensuring quality delivery, participation in all identified opportunities for improvement and also drive best practice.

Main Responsibilities:

  • Benefits Administration:

    • Responsible for the administration of benefit programmes (Private Medical Insurance, Dental Insurance, Cycle to Work, Childcare Vouchers etc). Liaise with internal departments on benefit costs to fringe rates, annual renewal costs.

    • Manage employee benefit queries, including organising appropriate comms around changes to offerings, new benefits etc.

    • Monitor and evaluate the company’s benefits programs including: insurance programs, retirement plans, sick leave, time off and vacation policies, and ensure these programs are current with regard to legislations, trends, practices and costs

    • Liaising and partnering with market vendors for renewals, benefit queries and employee issue resolution

    • Complete data requirements gathering, file validation/submission and testing processes for compensation tools and benefits vendors/platforms

    • Data/files management and reporting.

    • Support Finance and Accounting teams in annual benefits fringe calculations and reporting

  • Pension Administration

    • Responsible for the monthly processing of UK pension contributions, using our provider’s system alongside internal payroll reports.

    • Answer questions related to pensions from employees and action changes to contributions, opt-in/opt-out requests and ad hoc issues.

  • Compensation Analysis

    • Monitoring internal equity and external benchmarks

    • Monitor UK legislation regarding compensation and benefits

    • Support Leaders and Managers with compensation queries/issues (internal equity assessments, new hire offers, sign on/retention bonuses)

  • Process Responsibilities: Apply knowledge/skills to support tasks related to all compensation disciplines, including – market intelligence, rewards planning and compensation ranges and benchmarks.

  • Rewards Planning:

    • Standard/periodic reporting and analytics and year-end annual reporting and analytics.

    • Annual activities – collaborate/recommend local comp guidelines, salary ranges, merit/promotion metrics, etc.

    • Execute ad-hoc reporting for special projects and researching salary benchmarks

  • Market Intelligence (MI):

    • Survey selection process including job matching guidelines review/update, and market data procurement

    • Market data analytics and reporting using salary survey tools

    • Attend webinars conducted by vendor companies and consultants to keep up to date on data and market practice.

Basic Requirements:

  • Ensure high quality work and meet deliverable requirements/targets/timelines

  • Exhibit effective time/work management

  • Contribute to strengthen/expand stakeholder relationships

  • Interact with the stakeholders/vendors and escalate issues as needed

  • Adhere to standard internal procedures to improve the quality of services/benefits provided to our employees

  • Proactively propose process improvements by providing implementable solutions to manage process delivery

  • Share knowledge/best practices with team members relating to own specialization. 

Personal Qualities:

  • Excellent time management skills and the ability to multi-task in a fast-paced environment

  • Ability to work within multi-cultural, multi-disciplinary teams spread across several countries

  • Sound research and business ethics, including the protection of proprietary and confidential information

  • Ability to be flexible to handle multiple priorities, and manage a varied workload to achieve agreed deadlines without compromising quality or standards

  • Highly developed, interpersonal skills and self-motivation

  • High level of attention to detail and accuracy

  • Ability to demonstrate a can-do approach, as a problem solver and team player.

Experience Requirements

  • At least 5 yrs+ of compensation & benefits experience in high-growth companies;

  • Knowledge of Radford, WTW and other published surveys

  • Working knowledge of equity for a public company

  • Business acumen and financial analysis skills

  • Excellent interpersonal, customer service and written/verbal communication skills

  • Demonstrated ability to bring programs from concept to successful implementation

  • Ability to handle confidential employee information with discretion and good judgment

  • Proactive, collaborative team member with excellent attention to detail and strong sense of urgency and follow through

  • Workday experience is preferred

  • Proficiency in MS-Excel, Google Sheets, etc.

  • Bachelor’s degree required or equivalent experience

#CCEA #indeed #LI-SB1

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

London Riverscape (GB75)


Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.