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Technical Writer (Remote)
*We are open to supporting 100% remote work anywhere within the US.*
ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology driven department seeking a Technical Writer. Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers.
We are currently hiring a Technical Writer to produce high-quality documentation, training material, and communication deliverables that contribute to the overall success of our projects. This Technical Writer is responsible for the planning, researching, outlining, and writing of end-user documentation including all user manuals, technical manuals/documents, directives, policies, and infrastructure documentation.
What you’ll be doing:
Work with IT groups and ISSOs (Information System Security Officers) to describe and document systems or products that have been developed or are in the process of being developed
Work with appropriate staff to update Agency directives and policies
Conduct research by interviewing subject matter experts, reviewing existing documentation and by gleaning information from the system or product being documented
Develop an understanding of the requirements for the features being documented, including target audience
Create graphics that aid the target audience in understanding the documented material.
Design and write documentation on selected media.
Ensure all documentation is delivered according to specified guidelines.
Proofreads documents for accuracy. Roll up components into one document
Work with technical resources to improve document quality and usability
Track and correct documentation defects
Follow the documentation project through to completion, including client signoff, production and archival
Develop and update documentation standards, templates and procedures
Provide coaching and guidance to junior members
What you must have:
2+ years technical writing experience
Must be able to obtain a Public Trust per Federal contract requirements
What we’d like you to have:
Experience working in Agile Teams
Technical Communication Certificate or Scrum Master certification
Understanding of industry publishing tools such as Adobe Writer/Reader, SnagIt and interactive training toolsets
Experience with managing change management initiatives
Ability to communicate complex technical concepts effectively and in terms that can be understood by all parties involved
Quality Hawk - Adhere to quality principles (responsive, accurate, concise, strategic), style guide, and other criteria for compelling and consistent messaging and attention to details
Proficient in MS Office Suite and strong grammatical skills
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email email@example.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
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