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Multiple locations
Fairfax, Virginia, United States of America
Washington, District of Columbia, United States of America
Annapolis, Maryland, United States of America
JOB #R2201944

Technical Writer (Remote)

*We are open to supporting 100% remote work anywhere within the US.*

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology driven department seeking a Technical Writer. Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers. 

We are currently hiring a Technical Writer to produce high-quality documentation, training material, and communication deliverables that contribute to the overall success of our projects. This Technical Writer is responsible for the planning, researching, outlining, and writing of end-user documentation including all user manuals, technical manuals/documents, directives, policies, and infrastructure documentation.  

What you’ll be doing:

  • Work with IT groups and ISSOs (Information System Security Officers) to describe and document systems or products that have been developed or are in the process of being developed  

  • Work with appropriate staff to update Agency directives and policies  

  • Conduct research by interviewing subject matter experts, reviewing existing documentation and by gleaning information from the system or product being documented  

  • Develop an understanding of the requirements for the features being documented, including target audience  

  • Create graphics that aid the target audience in understanding the documented material.  

  • Design and write documentation on selected media.  

  • Ensure all documentation is delivered according to specified guidelines. 

  • Proofreads documents for accuracy. Roll up components into one document  

  • Work with technical resources to improve document quality and usability  

  • Track and correct documentation defects  

  • Follow the documentation project through to completion, including client signoff, production and archival  

  • Develop and update documentation standards, templates and procedures  

  • Provide coaching and guidance to junior members  

What you must have:

  • 2+ years technical writing experience

  • Must be able to obtain a Public Trust per Federal contract requirements

What we’d like you to have:

  • Experience working in Agile Teams

  • Technical Communication Certificate or Scrum Master certification

  • Understanding of industry publishing tools such as Adobe Writer/Reader, SnagIt and interactive training toolsets

  • Experience with managing change management initiatives

  • Ability to communicate complex technical concepts effectively and in terms that can be understood by all parties involved

  • Quality Hawk - Adhere to quality principles (responsive, accurate, concise, strategic), style guide, and other criteria for compelling and consistent messaging and attention to details

  • Proficient in MS Office Suite and strong grammatical skills

  • Bachelor’s degree

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Remote Office (VA99)

FILE UNDER
Writing

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.