Be on Alert – Fraudulent Employment Offers. Learn More

Fairfax, Virginia, United States of America
JOB #R2104338

Technical Writer

Technical Writer

@ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo.

We are seeking a Technical Writer who is a detail-oriented, self-starter with excellent communication skills to help us create technical and strategic deliverables for our federal agency clients.

Key Responsibilities:

  • Write executive-level briefings, white papers, standard operating procedures, after actions reports, situation reports, meeting minutes and additional project documentation.
  • Draft, expand, refine, and edit technical concepts, processes and solutions into comprehensive, compliant, and organized documents and guidance.
  • Consult with clients and internal technical team to create, maintain, and publish templates, technical resources, user guides/standard operating procedures, white papers, executive level briefings, policies, orientation materials, trainings, and other project documentation as needed.
  • Research highly technical subject matter and create communications materials which are clear and understandable to a wide audience.
  • Establish rapport and working relationships with clients, leadership executives, and subject matter experts and work with Help Desks to uncover needs.
  • Create and manage client-facing knowledge bases.
  • Evaluate technical documentation for user-friendliness and completeness.
  • Identify gaps in documentation and develop plans to address them.
  • Support project managers in strategic communications planning, program development, digital communications, materials development, related research and customer outreach.
  • Provide administrative and logistics support across projects including managing project timelines, meetings, deliverables, and work plans, and developing monthly project reports. 
  • Assume ownership of project tasks and, with oversight from senior team members, complete key deliverables. 

As a Technical Writer, you will have:

  • BS/BA in Business, Communications, English, Writing, Marketing, or equivalent in professional experience
  • 3 plus years of experience creating documentation for IT, software, or other technology-based areas within agency, marketing, or IT environments
  • 1 plus years of experience developing content using existing brand and style guides in alignment with client and industry standards
  • Proficient in Windows PC environment, including Microsoft Office 365 applications

Desired Skills & Experience:

  • Familiarity with federal Plain Language Guidelines
  • Familiarity with writing for Section 508 requirements
  • Familiarity with Agile and/or development cycles such as SDLC or EPLC
  • Experience working with cloud-based platforms, including Salesforce, Appian, ServiceNow, MuleSoft, etc.
  • Experience with image and video editing (such as Snagit and Camtasia)
  • Ability to effectively prioritize and manage multiple tasks to meet aggressive deadlines
  • Ability to work both independently and in a team-oriented, collaborative environment
  • Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Client Office (VA88)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

More jobs you might like

Dec 7, 2021
Fairfax, Virginia, United States of America
Dec 6, 2021
Fairfax, Virginia, United States of America
Dec 3, 2021
Washington, District of Columbia, United States of America
Dec 2, 2021
Washington, District of Columbia, United States of America
Dec 1, 2021
Fairfax, Virginia, United States of America
Dec 1, 2021
Virginia, United States of America (Remote)
See All Jobs

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.