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Atlanta, Georgia, United States of America
JOB #R2205596

Technical Business Process Consultant

ICF seeks a Technical Business Process Consultant to lead scrum teams for our Centers for Disease Control and Prevention (CDC) clients. Work experience should highlight public health information systems or clinical health IT business acumen, management consulting, quality management and control and project leadership. The consultant demonstrates a proven track record of successful requirements elicitation, change management and agile project experience focused on quality, risk mitigation and innovation management.  Dedicated to excellence in customer service and proven track record of working with federal clients in a professional manner. The candidate should showcase project delivery experience supporting IT and public/clinical health programs and relevant experience in management consulting.  Work experience should highlight a proven track record of success in supporting complex, large-scale technology initiatives. The candidate should have strong quantitative, analytical, communication and writing skills.


  • Lead agile projects (e.g., Scrum, Kanban) with working knowledge of scaled agile methodologies (e.g., SAFe); specialized knowledge of Software Development Life Cycle (SDLC) frameworks used to manage risks and issues unique to complex technology projects
  • Conduct JAD sessions and documenting the "as-is" and "to-be" requirements in order to translate into epics, features, and user stories with acceptance criteria
  • Willingness to understand and showcase product functionality through presentations, guided user training and demonstrations, webinars
  • Proven acumen in quality assurance / software testing, leading development team(s) and facilitating working sessions with the clients
  • Performs product testing to assure that product changes meet business requirements, and work hand in hand with technical team members to resolve defects.
  • Strengthens team's reputation for operational excellence, quality delivery standards and high-performance customer delivery by accepting ownership for work products, while actively exploring opportunities to innovate
  • Change management and communication – experienced with defining and executing change management strategies that drive optimal adoption and usage of technology initiatives
  • Governance, risk, and compliance – experienced with establishing a foundation (roles, responsibilities, methodology, processes, meeting cadences, etc.) for optimizing risk/issue management and compliance to defined program guardrails.
  • The candidate will conduct briefings, prepare talking points, status reports and presentations, respond to senior management, and perform other associated duties as required.

Basic Qualifications:

  • Bachelor’s degree in a related field (e.g., computer information systems, communications, public health, business administration)
  • A minimum of 2+ years of relevant experience in business process consulting, management consulting, change management, technology consulting and management

Preferred Qualifications:

  • Understanding of public health and/or federal healthcare is strongly preferred
  • Knowledge of PHII’s Collaborative Requirements Development Methodology (CRDM) and/or
  • Working knowledge and proven application of principles and methodologies described in the Guide to the Business Analysis Body of Knowledge® (BABOK ®) published by the Internal Institute of Business Analysis (IIBA ®)
  • Ability to lead a diversified program management team, supervise and staff mentorship
  • Working knowledge of business intelligence, analytics, and cloud systems
  • Experience with the HHS Enterprise Performance Life Cycle (EPLC) framework
  • Demonstrated experience in analysis of alternatives, technical product selection, systems theory, design thinking, technical design, and practical implementation of technological solutions
  • Certified Scrum Master (CSM) and/or Certified Business Analysis Professional™ (CBAP ®), preferred

Professional Skills:

  • Excellent verbal, interpersonal and written communication skills
  • Strong analytical, problem solving and decision-making capabilities
  • Proven leadership ability to in a complex Federal environment
  • Sound business ethics, including the protection of proprietary and confidential information
  • Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions
  • Ability to work effectively with clients using strong customer relationship skills, innovative thinking, and sensitivity to their mission.
  • Strong analytical, critical thinking, and interpersonal skills.
  • Ability to lead, work independently and collaboratively with a team; energetic, assertive, organized, and detail oriented.
  • Leadership and flexibility – proven ability to lead small, diverse project teams during normal day-to-day operations as well as e.g., emergency response events (e.g., infectious disease outbreaks)
  • Ability to develop opportunities, supervise small project teams, and oversee work for clients
  • Ability to manage client expectations and balance product development with operations and maintenance; results-driven project lead who aims to achieve a high level of customer service

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is -

$55,089.00 - $93,652.00Nationwide Remote Office (US99)

Business Systems

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.