Technical Assistance Coordinator, Survey Research Studies

Are you intellectually curious, customer oriented, and motivated to grow your technical skills in a fast-paced environment with career growth opportunities? We are looking for professionals with public health, social/behavioral science, and/or survey research experience to join our team!

ICF is seeking a Technical Assistance Coordinator to join our Survey Research Team. If successful, you will support the US Substance Abuse and Mental Health Services Administration’s (SAMHSA) National Substance Use and Mental Health Services Survey (N-SUMHSS), the nation’s largest substance use and mental health facility survey. N-SUMHSS collects data from more than 30,000 treatment facilities and is a component of SAMHSA’s Behavioral Health Services Information System (BHSIS).

As a member of the technical assistance team, you will be responsible for providing support to facilities completing the N-SUMHSS survey, troubleshooting data collection system questions, providing support to states submitting treatment level data and answering questions related to data use. This is a great position for a junior or mid-level professional who will join our team in Rockville MD or REMOTE.

For more information about the Survey Research team and our work, please visit: https://www.icf.com/work/research-evaluation

What you’ll do:

• Responding promptly to and monitoring the status of technical assistance (TA) requests via the project’s hotline, email, and web-based help desk

• Supporting development of technical training and recruitment materials

• Supporting the system development and survey programming team by testing the online survey and performing quality control checks

• Troubleshooting data and technical system issues

• Answering treatment facility questions related to participation in N-SUMHSS

• Assisting large treatment organizations coordinate responses across several facilities

• Participating in team meetings to develop procedures and processes to manage project information and communications

What you’ll need: 

• Bachelor’s degree in public health, behavioral or social sciences, or other related field is required.

• At least 2+ years of relevant work experience in one of more of the following areas:

  • Providing technical assistance

  • Developing training and/or recruitment materials

  • Survey recruitment and administration

  • Public health

• Ability to troubleshoot complex scenarios and help facilities work through problems in a professional manner

• Experience responding to questions via phone and email

• Experience manipulating and querying large, complex spreadsheets

• Significant level of comfort working in Excel and/or other data management software a plus

• Professional experience with substance abuse and/or mental health treatment facilities a plus

Professional skills and experience were looking for: 

• Excellent written and oral communications skills

• Strong organizational and task management skills

• Detail-oriented and a self-starter

• Ability to manage time effectively and work under deadlines in a fast-paced environment

• Ability to work with minimal supervision, independently or as part of a team

• Strong intellectual curiosity and problem-solving skills

• Positive attitude

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Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Rockville, MD (MD18)