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Richmond, Virginia, United States of America
Raleigh, North Carolina, United States of America
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Montpelier, Vermont, United States of America
Washington, District of Columbia, United States of America
Augusta, Maine, United States of America
Boston, Massachusetts, United States of America
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Nashville, Tennessee, United States of America
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JOB #R2202156

Survey Programming Manager

Are you intellectually curious, customer oriented, and motivated to support the development of teams in a fast-paced environment with career growth opportunities? We are looking for professionals with public health, social/behavioral science, and/or survey research experience to join our team!

ICF is seeking a Survey Programming Manager with a strong interest in survey methodology and survey development to join our Survey Research Team. If successful, you will support a variety of federal and state government, nonprofit, for-profit, and academic clients such as the Centers for Disease Control and Prevention, the National Cancer Institute, the National Science Foundation, the Internal Revenue Service, multiple state and city health departments, and multiple health nonprofits.

As a member of the Survey Research team, you will be responsible for overseeing a team of survey developers and data managers, coordinating support with project teams, forecasting timelines, budget management and task assignments.

For more information about the Survey Research team and our work, please visit: https://www.icf.com/work/research-evaluation

What you’ll do:

  • Manage the day-to-day activities of one or more concurrent projects in an Agile framework.

  • Serve as the technical point of contact for clients and project teams for survey development, providing excellent service, managing expectations, and producing high quality products.

  • Assign and oversee survey development responsibilities using scrum.

  • Forecast level of effort and project timelines.

  • Proactively manage a team of cross-matrixed professionals, ensuring smooth team operations and effective collaboration.

  • Contribute methodological or technical guidance in support of web, mail, telephone, in-person, and other data collection and data management activities.

  • Develop project quality assurance protocols, and ensure quality for all data, reports, and presentations.

  • Continuously assess and make recommendations to address any barriers or obstacles to achieving project goals.

  • Update leadership on progress as directed and on regular reporting cycles.

  • Supervise and mentor junior staff to define goals, identify opportunities for growth and support development in their careers.

What you need to have:

  • Bachelor’s degree or equivalent years of experience in a social science or survey research related field

  • 3+ project management or survey project management experience including:

    • Coordinating teams and tasks

    • Tracking completion of activities

    • Managing schedules

    • Monitoring project budget

    • Ensuring the quality of work products

  • Experience managing projects using the Agile framework

  • Applied knowledge of survey development and survey research (CATI, mail, web modes)

  • Experience with a survey development tool such as ConfirmIT, Voxco, Qualtrics, Survox etc.

  • Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment.

  • Demonstrate customer service orientation and outstanding level of professionalism in providing client support.

Professional skills and experience we’re looking for: 

  • Excellent written and verbal communication skills with an aptitude for learning new technologies

  • Strong analytical, problem-solving, and decision-making capabilities.

  • Strong team player with the ability to take initiative and work well independently.

  • Strong organizational and interpersonal skills with the ability to work both independently and as a team member are a must.

  • Superior attention to detail.

  • Strong intellectual curiosity.

#LI-CC1

#Indeed

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Remote Office (VA99)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.