Be on Alert – Fraudulent Employment Offers. Learn More

Santa Fe, New Mexico, United States of America
JOB #R2205436

Survey Interviewer-REMOTE

ICF is hiring flexible part- time REMOTE Survey Research interviewers! The work supports vital health-focused surveys for our Federal and global health agencies. As a Survey Researcher at ICF, you’ll help collect data via specific telephone questions; the collected data is used to identify risks and monitor trends that allow our clients deliver targeted effective health policy interventions. Do you have great telephone communication skills, computer entry, time management and organization skills? If so, this might be the next role you are looking for-apply today.

This role is fully remote and part time, approximately 25 hours each week. Hours of work can vary and the ICF Recruiter will provide schedule options.

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.

Watch the video below for a preview of this role:

Job Preview: Survey Interviewers at ICF - ICF (wistia.com)

Job Description:

  • Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. We will train you on delivering the script and how to enter the responses.

  • During each survey interview, we’ll ask you to positively engage with members of the public and remain neutral and unbiased regarding their responses.

  • Continue to build skills by learning from colleagues and your Team Lead who are there to support your progress and project goals. Our goal is to develop highly trained and motivated team members who can enjoy a dynamic and rewarding work experience.

Required Qualifications:

  • High school diploma/GED

  • Must be able to sit for long periods of time in a production work environment.

Preferred Skills/Experience:

  • 6 months previous call center, customer service or collections experience strongly preferred.

  • Previous experience collecting and recording data from the public.

Professional Skills:

  • Active listening and communication skills, both written and oral.

  • Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview.

  • Team player with the ability to work in a fast-paced environment.

  • Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude.

  • Ability to be flexible in a work schedule and to work limited overtime as necessary required.

  • Clear telephone speaking voice and ability to read accurately from a script

  • Basic computer skills including keyboard skills and accurate data entry.

  • Fluent in reading and writing in English.

#SI-22

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

New Mexico Remote Office (NM99)

FILE UNDER
Survey Interviewing

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

More jobs you might like

Nov 18, 2022
Phoenix, Arizona, United States of America
Nov 17, 2022
Reston, Virginia, United States of America
Nov 17, 2022
Reston, Virginia, United States of America
Nov 14, 2022
New York, New York, United States of America
Nov 14, 2022
Richmond, Virginia, United States of America
Nov 8, 2022
Columbus, Ohio, United States of America
See All Jobs

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.