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Arizona, United States of America (Remote)
California, United States of America (Remote)
Nevada, United States of America (Remote)
JOB #R2104612

State and Territory Liaison - Child Welfare (Remote - NW Region 10)

ICF is seeking a State and Territory Liaison that will serve as the Region 10 (Northwest) primary contact to provide expertise, coordination, and oversight for all states/jurisdictions throughout Region 10 and other assigned. The Liaison will work closely with the state/jurisdictions of the region and the Regional State Office Specialists in assessing needs and identifying services to assist in improving outcomes in the state/jurisdiction.  The position will work in support of and in partnership with the Children’s Bureau (CB), Administration for Children and Families (ACF), US Department of Health and Human Services (HHS) to implement child welfare innovations. The successful candidate will have broad knowledge of public child welfare service continuum and of child welfare policy and practice issues.

This position will be based out of a home/remote office with up to 50% travel.

Key Responsibilities:

Partnership expectations

  • Establish a strong partnership with CB’s regional program specialists in the region
  • Establish and lead a “shoulder-to-shoulder” working relationship with assigned state/territorial leadership and staff that is the foundation for capacity building activities.
  • Facilitate the critical partnership among Center staff, CB staff and leadership, and staff and leaders in CW agencies to ensure the success of capacity building activities.
  • Review state profiles and contribute to the body of knowledge available to experts about the state
  • Develop relationships with other partners providing services within the jurisdiction
  • Provide leadership in assigned states in innovation and problem solving. Collaborate as part of a Center team to ensure that the expertise, skills, and relationships of Center SMEs, consultants, and other staff are leveraged to the overall provision of capacity building in their assigned states.
  • Work in close collaboration with Tribal and Legal Capacity Building Centers
  • Participate in Center team meetings to help identify regional and national trends and develop strategies to support these issues.
  • Identify lessons learned on what is working well and challenges to contribute to body of knowledge for Center service delivery and partnership
  • Document areas of progress and need for Center service
  • Function as a primary point of contact for the state/jurisdiction and communicate frequently with the assigned jurisdiction using multiple modalities
  • Travel to assigned jurisdictions as needed depending on needs of work plan

Project Oversight

  • Serve as the primary point of contact for capacity building activities in assigned states.
  • Maintain expert knowledge about each assigned state’s strengths, needs, systemic issues and pressures, and other critical information.
  • Oversee Center project work plans, deliverables, and teams of subject matter experts in assigned states
  • Conduct data-driven organizational needs assessments that is inclusive of understanding of issues of racial disproportionality
  • Developing thorough project work plans, and develop project teams who will provide capacity building technical assistance to states
  • Participate in Continuous Quality Improvement activities, including identifying and building from lessons learned in project oversight
  • Troubleshoot any barriers encountered within the state/territory during assessment and service delivery
  • Provide and insight about the jurisdiction for any contract providers or staff who are providing services
  • Monitor service quality and jurisdiction satisfaction for all services provided in partnership with any assigned project manager
  • Participate in weekly meetings with other State/Territory Leads and the Center’s Management Team to review service delivery to each agency receiving brief services, as well as agencies applying for or receiving intensive services, review progress to date and planned activities, participate in collaborative problem solving, share lessons learned, and support matrixed resource planning.
  • Contribute to regular project reporting, budget management, and evaluation efforts

Service Delivery

  • Provide service delivery in accordance with the Center Tailored Services Practice Model and using a change and implementation approach with jurisdictions aimed at building sustainable change in practice.
  • Become and remain familiar with all challenges related to child welfare practices in the state/jurisdiction such as settlement agreements, unique organizational structure such as county administered, implementation projects underway, and anything with the potential to impact outcomes in child welfare
  • Oversee multidisciplinary teams of staff and consultants who provide service delivery
  • Engage and oversee others in the use of service delivery strategies, including but not limited to facilitation, training, consultation, data analysis, and planning
  • Lead the needs assessment process in each assigned state including policy and document review (APSR, CFSP, etc.), extant data collection and analysis, and interviews with key stakeholders.
  • Utilize and partner with the research and data team on behalf of the jurisdiction
  • Develop and monitor project plans and oversee service delivery of support for states specific to their CFSR, FFPSA, CFSP or other federal initiative efforts aimed at improving child welfare outcomes
  • Develop and monitor project plans and oversee service delivery specific to prevention, race equity and the infusion of lived experience in child welfare
  • Identify and recruit for specialized expertise that might be used in other jurisdictions
  • Work collaboratively with subject matter experts and deliver a seamless service array
  • Complete reporting requirements, such as service contacts and monthly reports in a timely manner

Basic Qualifications:

  • Bachelor’s Degree in social work, social sciences, or related field
  • 8-10 years professional work experience with at least 7+ years of experience training/technical assistance provision in a human services field, preferably in child welfare.
  • Experience with Child and Family Services Review (CFSR) processes and data-driven decision making.
  • Demonstrated project management experience, including client relationship management, staff supervision, and budget management in a contract consulting environment. 
  • Ability to build and maintain strong stakeholder relationships for capacity building projects.
  • Working knowledge of the Child Welfare systems and federal laws that apply to Child Welfare such as the Family First Prevention and Services Act, ASFA and ICWA

Preferred Skills:

  • Master's degree in social work, public administration, or related field. 
  • Experience implementing a broad scale project in a public service system
  • Knowledge of change management and implementation processes
  • Knowledge of Child and Family Services Plans
  • Bi-lingual English and Spanish speaking

Professional Skills:

  • Ability and willingness to apply a racial equity framework to all areas of work
  • Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs. 
  • Exceptional project management skills, with a focus on Technical Assistance project management, including the management of project teams
  • Strong analytical, problem-solving, and decision-making capabilities. 
  • Ability to work independently and maintain high-quality results on multiple deliverables in a fast-paced environment. 
  • Excellent verbal, interpersonal and written communication skills. 
  • Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact, and diplomacy. 
  • Proficient with MS office applications (i.e., Word, Excel, and PowerPoint, TEAMS).
  • Experience with training, curriculum development, and facilitation

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Arizona Remote Office (AZ99)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.