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Multiple locations
Reston, Virginia, United States of America
Arlington, Virginia, United States of America
JOB #R2300146

Solutions Architect - Platform-as-a-Service

ICF's Digital Modernization Division is seeking an experienced, growth and delivery focused Solutions Architect based in our Arlington, VA office in support of digital transformation, portfolio modernization, and delivery of enterprise strategies for a DHS client.

This role is a high visibility technology leadership position requiring an extensive background and operational experience with platform-based solution delivery and technical consulting and advisory to drive solution specification, definition, and implementation. ServiceNow expertise, along with Platform-As-A-Service experience, are key aspects of this role.

Position includes support of early-stage customer engagements, consulting, and advisory support to teams on the ground, and a significant focus on capture and proposal efforts – owning technical solutions for key bids and helping our team as we expand our presence and continue to scale.


  • Engages the client organization, manages key stakeholders, and fosters relationships to develop a deep and thorough understanding of the enterprise

  • Creates a vision, strategy, and produces a roadmap to lead PaaS modernization efforts

  • Implements and manages the PaaS journey while ensuring adherence organizational compliance, best practices, and industry standards

  • Serves as the primary technological point of contact, responsible for the overarching technical oversight, architecture, and delivery efforts

  • Develops effective governance, leads technical resources, mitigates risk, monitors quality, security, etc., and ensures success in the execution of these areas

  • Participates in, and leads technology evaluations, proofs of concept, client demonstrations and various solutioning and educational presentations to assert vetting and client buy-in

  • Coordinates and collaborates on developing requirements and mission outcomes with executive leadership, business stakeholders, various technical teams, contractors, etc.

  • Serves as the technical strategy champion, resolving program issues, answering questions, and prescribing adoption of proposed solutions for leadership, staff, and contractors

  • Authors required documentation, briefings, SLAs and technical standards for the architectural runway

  • Works closely, leads and coordinates with other architects and additional members of the technical leadership

  • Produces technical solutions with detailed narrative for proposal development and supports key personnel requirements during procurement phases such as orals, technical challenges, etc.

What you must have:

  • 5+ years’ experience serving as an architect on programs leveraging the ServiceNow platform

  • 10+ years of technology leadership experience with participation in major modernization and integration projects while designing and architecting large scale platform applications

  • 5+ years' experience across platforms including ServiceNow, Microsoft Dynamics and SalesForce

  • 5+ years' experience leading technical solutioning and capture efforts

  • 5+ years' experience interfacing with customers pre-sales to identify needs then translate those needs into a coherent, winning proposal

  • US Citizenship required

  • Must be able to obtain a Public Trust clearance

What we would like you to have:

  • ServiceNow expert certification (CMA, CTA) desired

  • Experience as a technical lead on large bids with the US Federal Government

  • Experience implementing systems using the Agile/Scrum methodology with US Federal clients

  • Excellent communication skills

  • Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus

  • ServiceNow Certified Application Developer certification is a plus

  • ServiceNow Service Portal micro-certifications a plus

  • Experience with working or developing with JavaScript - HTML5, Jelly, jQuery, React and Angular a plus




Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$151,786.00 - $258,036.00

Reston, VA (VA30)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.