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Rockville, Maryland, United States of America
JOB #R2300086

Software Asset Management Process Area Manager

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology-driven department, seeking a Software Asset Management Process Area Manager to implement best-practice ITSM asset management processes for a variety of Federal clients, including the National Institutes of Health (NIH).

Some work will be required to be performed at the client site in Rockville, MD.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

Responsibilities include:

  • Perform the Process Manager role for the software asset management process and subject matter expert to the client for software asset management within the IT Service Management (ITSM)/ITIL task area

  • Ownership of the assets and ensuring all data relating to the software assets is available when required

  • Liaise with Process Owner

  • Prepare and manage software asset management tools and processes

  • Coordinate key interfaces between the software asset management process and other processes, in particular configuration management, change management, and knowledge management.

  • Contribute to the development and execution of a roadmap to improve asset management processes

  • Develop and implement asset management program activities, such as Asset Management Plans, that are aligned with ITIL best practices

  • Update records and report on software license compliance based on software license right-to-use (RTU), software license agreements, maintenance agreements, and software installations

  • Review software compliance measures based on existing licensing agreements and implement processes to improve compliance

  • Create and modify IT software asset records and associated contract records in the appropriate software repository

  • Process software-related requests (new requests, changes, upgrades, etc.)

  • Understand the current utilization and installation of licenses based on RTU

Required Skills and Certifications:

  • Bachelor's degree

  • 8+ years of IT modernization experience

  • 3+ years of experience with software asset management, e.g., developing and implementing asset management plans

  • 2+ years of experience implementing ITIL processes across a variety of platforms and cloud environments

  • Requires ITIL Foundation certification

  • US Citizen or Green Card Holder due to federal contract requirements

  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply

Preferred experience:

  • ServiceNow Certifications

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is

$114,039.00 - $193,866.00

Rockville, MD (MD18)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.