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ServiceNow Tester / Business Analyst (Remote)
ICF is seeking a talented customer service-oriented ServiceNow Tester / Business Analyst to provide front-line support on the Tailored Platform Support Services (TPSS) team for the Federal Communications Commissions (FCC). You will be working with a scrum team on a large-scale modernization effort.
You will interact with Product Owners, subject matter experts (SMEs), and end-users to understand their needs and business processes. You will lead backlog grooming sessions with the customers to then effectively translate those findings into User Stories and Acceptance Criteria for the delivery team. You will also be responsible for ensuring that product documentation is kept up to date, including business process diagrams, user manuals, and other training documentation as needed.
*We are open to supporting 100% remote work anywhere within the US.*
What you’ll be doing:
Manage and support daily work requests for one or more project teams by:
Engaging with end-users to understand business needs to develop and document requirements;
Communicating with multiple teams to ensure requirements are clear and well understood from a functional and technical perspective;
Managing product backlog in Requirements Management Tool (JIRA / Confluence);
Communicating with clients and the team about the status of work;
Performing QA and working directly with the developers to implement bug fixes and change requests;
Conducting demos or training necessary for the successful execution of the project
What you must have:
US Citizenship required; Employment must be compliant with eligibility for Public Trust due to Government Contract
1+ years’ experience working on web and/or software development teams
1+ years’ experience conducting and leading interviews to gather and validate requirements
1+ years’ experience in:
Documenting requirements and specifications for web and/or software development teams
Developing end-user training guides and materials
Performing data analysis to identify patterns and trends to define requirements
Scoping work efforts into actionable pieces for delivery
Working across multiple projects and products
What we’d like you to have:
Agile Scrum methods
Experience maintaining Product Backlog in Jira, prioritizing User Stories for Sprints
Breaking down tasks into Epics, Stories & Tasks
Excellent oral and written communication skills, especially in a client interaction context and in facilitating large team meetings to drive delivery
Excellent analytical and problem-solving skills
Ability to work independently and within one or more teams with excellent time management, organizational, and reporting skills
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
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