Be on Alert – Fraudulent Employment Offers. Learn More
ServiceNow Solutions Architect
ICF's Digital Modernization Division is seeking an experienced, growth and delivery focused Enterprise Architect based in our Arlington, VA office in support of digital transformation, portfolio modernization, and delivery of enterprise strategies for a DHS client. This role is a high visibility technology leadership position requiring an extensive background and operational experience with platform-based solution delivery and technical consulting and advisory to drive solution specification, definition, and implementation. Position includes support of early-stage customer engagements, consulting, and advisory support to teams on the ground, and a significant focus on capture and proposal efforts – owning technical solutions for key bids and helping our team as we expand our presence and continue to scale.
Engages the client organization, manages key stakeholders, and fosters relationships to develop a deep and thorough understanding of the enterprise
Creates a vision, strategy, and produces a roadmap to lead PaaS modernization efforts
Implements and manages the PaaS journey while ensuring adherence organizational compliance, best practices, and industry standards
Serves as the primary technological point of contact, responsible for the overarching technical oversight, architecture, and delivery efforts
Develops effective governance, leads technical resources, mitigates risk, monitors quality, security, etc., and ensures success in the execution of these areas
Participates in, and leads technology evaluations, proofs of concept, client demonstrations and various solutioning and educational presentations to assert vetting and client buy-in
Coordinates and collaborates on developing requirements and mission outcomes with executive leadership, business stakeholders, various technical teams, contractors, etc.
Serves as the technical strategy champion, resolving program issues, answering questions, and prescribing adoption of proposed solutions for leadership, staff, and contractors
Authors required documentation, briefings, SLAs and technical standards for the architectural runway
Works closely, leads and coordinates with other architects and additional members of the technical leadership
Produces technical solutions with detailed narrative for proposal development and supports key personnel requirements during procurement phases such as orals, technical challenges, etc.
What you must have:
5+ years’ experience serving as an architect on programs leveraging the ServiceNow platform
6+ years of technology leadership experience with participation in major modernization and integration projects while designing and architecting large scale platform applications
Experience across platforms including ServiceNow, Microsoft Dynamics and SalesForce
Demonstrated experience leading technical solutioning and capture efforts
Demonstrated experience interfacing with customers pre-sales to identify needs then translate those needs into a coherent, winning proposal
Excellent communication skills
What we would like you to have:
ServiceNow expert certification (CMA, CTA) desired
Experience as a technical lead on large bids with the US Federal Government
Experience implementing systems using the Agile/Scrum methodology with US Federal clients
Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus
ServiceNow Certified Application Developer certification is a plus
ServiceNow Service Portal micro-certifications a plus
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email email@example.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Arlington, VA (VA31)