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ServiceNow Solutions Architect
ServiceNow Solutions Architect
ICF's Digital Modernization Division is seeking an experienced, growth-focused Enterprise ServiceNow Architect for opportunities based in our Arlington, VA office in support of digital transformation, portfolio modernization, and delivery of enterprise strategies for a diverse set of federal and commercial clients. This role is a high visibility technology leadership position requiring an extensive background and operational experience with platform-based solution delivery and technical consulting and advisory to drive solution specification, definition, and implementation. Position includes support of early-stage customer engagements, consulting, and advisory support to ServiceNow teams across the practice, and a significant focus on capture and proposal efforts – functioning as an advisor for operational and BD leaders during early-stage growth activities as well as leading solutioning efforts, owning technical solutions for key bids, and helping our team as we expand our market presence and continue scale our Elite ServiceNow practice.
Support ServiceNow modernization efforts aligned to division and corporate growth. Be responsible for, but not limited, to leading technical scoping sessions, defining multi-faceted ServiceNow solutions to complex problems, iteratively interfacing with both current and prospective customers to scope innovative solutions, and owning ICF’s technical solution on high value/high visibility bids with Federal clients. Highly visible role requiring regular interaction with both ICF executives and key clients.
Creates a vision, strategy, and produces roadmaps to lead ServiceNow adoption and modernization efforts by applying a proven track record of assessments, target technology and IT landscape specifications, technical asset configuration and multi-phased migration deliveries
Defines, articulates, and leads visioning for customers’ modernization journey while driving adherence to organizational compliance, best practices, and industry standards
Serves as the primary technical point of contact for bid and proposal efforts related to ServiceNow and related technologies and is responsible for leading the overarching technical approach of our pre-sales and bid efforts
Collaborates with customers to define effective governance (platform and organizational) that enables success at advises ServiceNow teams on methods and techniques to improve execution
Coordinates and collaborates on developing requirements and mission outcomes with executive leadership, business stakeholders, various technical teams, contractors, etc.
Serves as the technical strategy champion for capture efforts, resolving program issues, answering questions, and prescribing adoption of proposed solutions for leadership, staff, and contractors
Works closely and coordinates with other architects and additional members of technical and program leadership teams
Engages diverse organizations, industry partners and clients during business acquisition phases and for all capture activities
Produces technical solutions with detailed narrative for proposal development and supports key personnel requirements during procurement phases such as orals, technical challenges, etc.
Participates in, and leads formal technology evaluations, proofs of concept, and other R&D activity, providing client demonstrations and various solutioning and educational presentations to assert vetting, making recommendations, and facilitating client buy-in
5+ years’ experience serving as an architect on programs leveraging the ServiceNow platform
6+ years of technology leadership experience with participation in major modernization and integration projects while designing and architecting large scale applications
Competency to function as a key external face of ICF’s ServiceNow practice
ServiceNow Experience should include scripting, platform configuration, design, and deployment across multiple modules (e.g., ITSM, SPM, ITOM, CSM, AppEngine, etc.)
Candidates should possess the skill to develop on the ServiceNow platform including the customization of the core applications such as Incident, Problem, Change, and Service Catalog
Demonstrated experience leading technical solutioning and capture efforts
Demonstrated experience interfacing with customers pre-sales to identify needs then translate those needs into a coherent, winning proposal
Excellent communication skills
ServiceNow expert certification (CMA, CTA) desired
Experience as a technical lead on large bids with the US Federal Government
Experience implementing systems using the Agile/Scrum methodology with US Federal clients
Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus
ServiceNow Certified Application Developer certification is a plus
ServiceNow Service Portal micro-certifications a plus
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email email@example.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Arlington, VA (VA31)