ServiceNow Software Asset Management (SAM) Implementation Specialist (Remote)

ServiceNow Software Asset Management Implementation Specialist

*We are open to supporting 100% remote work anywhere within the U.S.*

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking an experienced ServiceNow Software Asset Management (SAM) Implementation Specialist.  A leader in their area of expertise, recognized as a subject matter expert in all aspects relating to ITIL SAM, and ensures that the implemented process is followed to guarantee the integrity and accuracy of the data within. Experienced in governance, industry standards, implementations, and audits of SAM. Leads software asset/installation remediations and / or troubleshooting either on request or proactively. Champion of SAM lifecycle process and procedures to ensure the data integrity of software rights and usage to support SAM compliance.

Responsibilities

• Registers and/or ensures registration of new Software Assets / Configuration Items (CIs)

• Maintains proper relationships as defined in the agreed SAM-Pro Models; this includes (but is not limited to) people, IT components, and contracts.

• Assist in the Software Audits/True-ups planned and unplanned in the Audit Schedule to ensure accuracy – via physical or auto-scans proactively identifying discrepancies and driving same to closure to maintain the accuracy of the CMDB and enforce SACM / Change Management process and policies.

• Assists in conducting Quality Assurance over SAM process and policies.

• Assisting in SAM Service Level Agreement reporting, both operational and ad-hoc reports as required and agreed.

• Provides SAM experience leadership including training, mentoring & staff augmentationBuilds customer relationships by delivering above client expectations on assigned deliverables and is accountable for proactively identifying & winning add-on work and identifying cross-sales leads.

• Stays current on ServiceNow products and applicable integrated technologies related to SACM and SAM

Required Skills

• 2+years of experience ServiceNow SAM Pro experience

• 5 years+ of experience working with business processes that are supported by technology.

• 1+ years of experience evaluating the accuracy of SAM Pro calculations in a decision tree – branched license metric.

• 1+ years of experience reporting in SAM Pro

• 1+ years of experience with dashboards in SAM Pro

• 1+ years of experience with Contract Analysis (major vendors (Microsoft, IBM, Oracle, SAP, Adobe):

• 1+ years of experience converting purchases to entitlements.

• 1+ years of experience interpreting Major vendor Enterprise agreements for resulting entitlements and options in licensing and usage.

• 1+ years of experience with Software Normalization as it relates to Software Models & Installations in ServiceNow

• 1+ years of Discovery to Usage metric conversion familiarity:

  • Principles of complex analysis (virtualization effects on usage calculation)

  • Decision trees for calculation of demand

  • Optimization Principles to reduce cost aim/or minimize audit claims.

  • Strategies for deriving knowledge of upcoming audit and/or true-up targets.

  • Understanding of how Business processes are supported by technology.

  • Able to write reports, conduct meetings and perform investigative work.

• US Citizenship is required due to federal contract requirements. 

• Must be able to get a Public Trust Clearance.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Certifications:

• ITIL certified (Foundation v3 or v4)

• ServiceNow: Software Asset Management Fundamentals

• ServiceNow Certified System Administrator

• SAM-Professional module: Certified Implementer

#DMD

#Li-CC1

#Indeed

#SENW22

#SAERT23

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. Learn more about what we dohttps://www.icf.com/ and our commitment to inclusionhttps://www.icf.com/company/about/diversity-inclusion.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  Know Your Rights and  Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$82,673.00 - $170,058.00

Nationwide Remote Office (US99)