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Reston, Virginia, United States of America
JOB #R2204555

ServiceNow SecOps Consultant, Principal (Remote)

*We are open to supporting 100% remote work anywhere within the U.S.*

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a ServiceNow SecOps Consultant, Principal to support upcoming needs with our federal customers.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

ICF is seeking a talented customer service-oriented ServiceNow SecOps Consultant, Principal to provide front-line support on the Tailored Platform Support Services (TPSS) team for the Federal Communications Commission (FCC). To enhance their ServiceNow delivery capability, they are looking for high-caliber, multi-dimensional ServiceNow process experts with proven skills in assisting organizations in adopting service management, operations management, vulnerability response management, and security operations management best practices and capturing business requirements for enhancements to vulnerability response and security operations in the ServiceNow platform.

Successful candidates will have a blend of expertise in process design and ServiceNow configuration, development, and administration. As a member of the project team, you will be working with their clients to assess current state processes and tools, define ServiceNow solution requirements, and tailor ServiceNow in alignment with these requirements.

This position is 100% remote and candidates can expect to work during normal business hours (9-5 EST).

What you’ll be doing:

  • Demonstrate a high level of expertise and best practice within ServiceNow, with a focus on:

    • Security Incident Response

    • Vulnerability Remediation

    • Threat intelligence

    • VRM

  • Expert-Level Understanding of Security and/or IRM/GRC technologies.

  • Lead process definition, reengineering, improvement, and analysis sessions to identify solutions that are repeatable and efficient.

  • Develop required documentation such as process design documents.

  • Prepare and lead process discovery and requirement workshops.

  • Document and communicate functional design and process requirements.

  • Provide thought leadership and collaborate with internal ServiceNow Solutions teams.

  • Identify areas of process and/or platform improvement to improve sustainability and increase adoption rates.

  • Verify that processes related to our deliverables are both complete and consistent as well as of high quality, and importantly delivering additional value.


  • 1+years of Advanced level understanding of ServiceNow application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO, etc.)

  • 1+years of experience leading or heavily supporting at least two full lifecycles ServiceNow Security Operations implementations

  • 1+years of experience in Web Technologies scripting (XML, HTML, JavaScript, Web Services, etc.)

  • 4+years of experience with ServiceNow

  • 2+years of experience implementing ServiceNow SecOps solutions

  • 2+ years of experience in security/security operations process design/process improvement

  • 2+ years of experience in vulnerability response process design/process improvement

  • 1+years of experience understanding of Agile SCRUM development methodology

  • 1+years of experience of advanced level experience with non-core applications (ex. Orchestration, Discovery, Performance Analytics, CMDB, etc.) and integrations

  • 1+years of experience with knowledge of third-party scanning tools, i.e. Tenable, Splunk, Veracode, etc.

  • ServiceNow Certifications for System Administrator (or commitment to attain these certifications within 90 days of hire date)

  • ServiceNow Certified Implementation Specialist Certification for Security Operations and/or Vulnerability Response

  • US Citizenship required; Employment must be compliant with eligibility for Public Trust due to Government Contract

  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred skills:

  • ServiceNow CSA and/or other ServiceNow Certifications (I.E CIS-SIR etc.) are preferred.





Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is

$97,594.00 - $165,910.00

Nationwide Remote Office (US99)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.