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Fairfax, Virginia, United States of America
JOB #R2204661

ServiceNow Scrum Master

ICF’s Digital Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking an experienced ServiceNow Scrum Master to join an established ServiceNow implementation team.   

The Team: 

This position supports the CDC ServiceNow program to modernize CDC’s business processes on the ServiceNow platform. The team follows Agile development methodology to implement new modules and enhance existing modules on the ServiceNow platform. 

The Work:  

The Scrum Master is responsible for leading two scrum teams, facilitating all scrum ceremonies, and removing team impediments. You will also coordinate with other internal and external development and support teams within a multi-vendor environment. This position is within the context of an Agile team employing the Agile/Scrum development methodology to implement modules on the ServiceNow platform. 

Key Responsibilities 

  • Facilitate scrum ceremonies: daily scrum, backlog grooming, sprint planning, sprint review, and sprint retrospective 

  • Coordinate with other development and support teams to identify, track, and resolve dependencies and issues 

  • Triage and appropriately assign Production Tier II-III incidents; ensure incident tickets are resolved in a timely manner 

  • Help build a trusting and safe environment where problems can be raised without fear of blame, retribution, or judgment 

  • Support and educate the Product Owners on scrum methodologies 

  • Prepare metrics and reports related to team velocity and defect rates 

  • Ensure teams meet deadlines for sprint completion, deployments, and all other deliverables 

  • Identify and address impediments and raise awareness to project manager for any risks/issues 

Required Skills and Experience 

  • 3 or more years of work experience as a scrum master

  • 1 or more years of experience and comfort leading agile projects (e.g., Scrum, Kanban)  

  • 1 or more years of specialized knowledge of Software Development Life Cycle (SDLC) frameworks used to manage risks and issues unique to complex technology projects 

  • Proven track record of facilitation, communication (written and verbal), and negotiation skills 

  • 1 or more years of experience with issue tracking and project management tools such as ServiceNow Agile Development or Project Portfolio Management 

  • Proven ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines 

  • Proven track record of strong analytical, organizational and product management skills 

  • Certified Scrum Master (CSM) 

  • Must be able to obtain Public Trust clearance. 

  • US Citizens or Green Card Holders required due to federal contract requirements. 

Preferred Skills and Experience 

  • ServiceNow experience 

  • Experience using ServiceNow Agile Development module for requirements and development management  

  • Experience configuring reports to manage sprint burndown or other agile-related metrics 

  • Experience working with remote teams 

#DMD

#SENW22

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is -

$80,656.00-$137,116.00

Nationwide Remote Office (US99)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.