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Raleigh, North Carolina, United States of America
JOB #R2104271

ServiceNow Platform Architect - Remote

*We are open to supporting 100% remote work anywhere within the US. *

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology department, seeking a ServiceNow Platform Architect to join our team of experts.

The Team:

At ICF, our ServiceNow Architects help support the mission, business, service, and operational needs of our customers. ICF’s ServiceNow Architects work on a wide variety of different programs support diverse customer mission areas. We build solutions that support citizen services - such as systems that help detect fraud, waste, and abuse across federal programs, systems that help facilitate wireless spectrum auctions, and systems that support citizen engagement with regulatory and rulemaking processes - all using the ServiceNow platform. We also support new and novel employee services across our portfolio - such as improving employee's access to HR functions, our customers business management and stakeholder engagement capabilities, as well as core service and operations management needs of business users.

The Work

ICF’s ServiceNow Platform Solution Architects function in a number of roles to support effective customer delivery efforts. Our Architects serve as advisors to our customers and help them think through how to solve their most difficult business processes using ServiceNow-based solutions. They function as technical leads for delivery teams, helping define solutions and guiding implementation teams as they deliver functionality to customer. They handle complex development and integration tasks and help other developers on the teams learn best-practices in how to effectively build solutions using ServiceNow. They help mentor functional teams to grow in their knowledge of functional disciplines around customer solutions and work with Project and Program Managers to support and mentor ICF developers, analysts, and testers to grow in their technical skillsets. 

We currently have an opening for a Program Architect on our Center for Disease Control (CDC). The Program is a large-scale digital transformation program starting from within the Office of the CIO and expanding out into the Office of the COO. The focus and priorities of the Program are to enhance the customer experience for Program stakeholders while increasing visibility into operations. Starting with ServiceNow foundations such as ITSM and CMDB, the Program will expand into other areas with the goal and intention of bringing all services under one umbrella. The ITSM and CMDB work are currently underway with ongoing implementations of Incident, Problem, Change, Service Portal, Knowledge Base, Discovery, HAM, and SAM.

Responsibilities:

  • Provides application software development services or technical support typically in a defined project.

  • Develops program logic for new applications or analyzes and modifies logic in existing applications.

  • Codes, tests, debugs, documents, implements and maintains software applications.

  • Analyzes requirements, and maintains, tests and integrates application components.

  • Ensures that system improvements are successfully implemented.

Required Skills:

  • 5+ years’ experience developing on the ServiceNow platform

  • ServiceNow Experience should include scripting, platform configuration, design, and deployment.

  • Candidates should possess the skill to develop on the ServiceNow platform including the customization of the core applications such as Incident, Problem, Change, and Service Catalog.

  • Custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS.  

  • ServiceNow Certified Systems Administration (CSA) certification

  • Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)

  • Excellent communication skills

  • US Citizenship or Green Card required (required by federal government for this position)

Preferred Skills:

  • Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)

  • Experience implementing systems using the Agile/Scrum methodology

  • Experience leading and mentoring junior resources

  • Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus

  • ServiceNow Certified Application Developer certification is a plus

  • ServiceNow Service Portal micro-certifications a plus

  • Experience with working or developing with JavaScript - HTML5, Jelly, jQuery and AngularJS a plus

  • Experience with rebuilding legacy applications in ServiceNow a plus.

#ServiceNow

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

DC Remote Office (DC99)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.