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ServiceNow Platform Architect
ICF's digital transformation and IT modernization division is seeking a ServiceNow Platform Architect to join our team of experts.
Our team supports the DoS modernization effort to automate all business processes within the department’s cloud ServiceNow Platform. The team follows state of an art Scrum methodology to support the CICD release methodology.
Be part of a 5 agile teams project to support DoS ServiceNow modernization, be responsible for but not limited to designing, configuring, developing and troubleshooting, and implementing baseline and custom applications to enhance the platform. In addition, support all stability and implementation architectural changes when needed.
Provides application software development services or technical support typically in a defined project.
Develops program logic for new applications or analyzes and modifies logic in existing applications.
Codes, tests, debugs, documents, implements, and maintains software applications.
Analyzes requirements, and maintains, tests, and integrates application components.
Ensures that system improvements are successfully implemented.
Produces technical solutions with a detailed narrative for proposal development and supports key personnel requirements during procurement phases such as orals, technical challenges, etc.
Participates in, and leads formal technology evaluations, proofs of concept, and other R&D activity, providing client demonstrations and various solutioning and educational presentations to assert vetting, making recommendations, and facilitating client buy-in
5+ years experience developing on the ServiceNow platform
ServiceNow Experience should include scripting, platform configuration, design, and deployment.
Candidates should possess the skill to develop on the ServiceNow platform including the customization of the core applications such as Incident, Problem, Change, and Service Catalog.
Custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS.
ServiceNow Certified Systems Administration (CSA) certification
Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)
Experience creating technical solutions for proposal development during procurement phases.
Excellent communication skills
US Citizenship required (required by the federal government for this position)
Must be able to obtain a Public Trust clearance.
Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
Experience implementing systems using the Agile/Scrum methodology
Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus
ServiceNow Certified Application Developer certification is a plus
ServiceNow Service Portal micro-certifications a plus
Experience with rebuilding legacy applications in ServiceNow a plus.
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email email@example.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Arlington, VA (VA31)