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Washington, District of Columbia, United States of America
JOB #R2100730

ServiceNow ITOM Developer (All Levels)

Job Description

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking an experienced ServiceNow ITOM Developer with a strong background in Service Mapping, Software Asset Management, Event Management, Cloud Orchestration, and Operational Intelligence to join an established ServiceNow implementation team.

*We are open to supporting 100% remote work anywhere within the US.*

The Work

At ICF, our ServiceNow Developers help support the mission, business, service, and operational needs of our customers. ICF’s ServiceNow Developers work on a wide variety of different programs support diverse customer mission areas.  We build solutions that support citizen services - such as systems that help detect fraud, waste, and abuse across federal programs, systems that help facilitate wireless spectrum auctions, and systems that support citizen engagement with regulatory and rulemaking processes - all using the ServiceNow platform.  We also support new and novel employee services across our portfolio - such as improving employee's access to Human Resources business functions, our customers business management and stakeholder engagement capabilities, as well as core service and operations management needs of business stakeholders.

Required Skills:

  • 2+ years experience developing on the ServiceNow platform

  • Understanding of network OSI layers, protocols and ports, network topologies, types and technologies

  • Understanding web service connections and packet delivery protocols including HTTP, TCP, JDBC, ODBC, SNMP, SOAP, and REST

  • Ability to write complex SQL statements and code in JavaScript

  • Understanding of concepts and characteristics of routing and switching (routers, switches, firewalls, NAT, load balancing)

  • Ability to script, parse and interpret files/scripts using XML, JSON, RegEx, delimiters

  • Ability to discuss credentials, credential access, troubleshoot permission issues, discuss and troubleshoot network connectivity with network engineers

  • Knowledge of Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware)

  • Candidates should be experienced in some or all of the following ITOM applications: Service Mapping, Event Management, SAM, Cloud Orchestration, Operational Intelligence and Orchestration. 

  • Experience with working or developing with JavaScript - HTML5, Jelly, jQuery and AngularJS a plus

  • ServiceNow Certified System Administrator (CSA) required 

  • Excellent communication skills

  • US Citizenship; must be eligible for Public Trust Clearance

Preferred Skills:

  • ITOM developer experience in some or all ITOM application areas (Service Mapping, SAM, Event Management, Cloud Orchestration, Operational Intelligence, Orchestration) 

  • Intermediate Windows and Unix administration skills including OS PowerShell and Bash scripting and config file interpretation / parsing

  • ServiceNow Certified Implementation Specialist (CIS) in any ITOM applications strongly desired     

  • Integration experience (SOAP,REST, and JSON as well as JDBC and file imports)

  • Experience supporting implementation efforts using the Agile/Scrum methodology

  • Administration of a ServiceNow instance including the management of users, groups, and roles, , ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus

  • ServiceNow Certified Implementation Specialist in some or all ITOM application areas preferred

  • ServiceNow Certified Developer Certification is a plus

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

DC Remote Office (DC99)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.