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ServiceNow Developer - Remote
*We are open to supporting 100% remote work anywhere within the US.*
At ICF, our ServiceNow Developers help support the mission, business, service, and operational needs of our customers. ICF’s ServiceNow Developers work on a wide variety of different programs supporting diverse customer mission areas. We build solutions that support citizen services - such as systems that help detect fraud, waste, and abuse across federal programs, systems that help facilitate wireless spectrum auctions, and systems that support citizen engagement with regulatory and rulemaking processes - all using the ServiceNow platform. We also support new and novel employee services across our portfolio - such as improving employee's access to Human Resources business functions, our customers business management and stakeholder engagement capabilities, as well as core service and operations management needs of business stakeholders.
We provide digital transformation support in the form of cloud-based technology solutions, business process re-engineering and program management to the Office of Management and Policy within the Department of Health and Human Services Office of the Inspector General. We analyze legacy applications and through close collaboration with stakeholders, develop new innovative solutions using an agile methodology that decrease capital and operational costs while also enhancing employee experience.
Formulates and defines system scope and objectives.
Prepares detailed specifications for programs.
Responsible for program design, coding, testing, debugging and documentation.
Technical knowledge and responsibility of all phases of applications systems analysis and programming.
Understands the business or function for which application is designed.
Instructing, directing and checking the work of other technical team members.
Responsible for front and back-end web development.
2+ years experience developing on the ServiceNow platform.
3+ years of IT application system experience in technology solution delivery.
Experience with platform customization in relevant delivery platforms.
Experience should include scripting, integrations, platform configuration, design, Service Portal customization, and deployment.
Experience developing and customizing core ITSM applications such as Incident, Change, Knowledge and Request.
Experience implementing systems using the Agile/Scrum methodology
Excellent communication skills.
US Citizenship required (required by federal government for this position
Must be able to obtain Public Trust security clearance.
ServiceNow Certified Application Developer or Certified Implementation Specialist certifications
Administration of a ServiceNow instance including the management of users, groups, and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items.
Prior implementation experience with Hardware/Software Asset Management and CMDB a plus.
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Texas Remote Office (TX99)