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ServiceNow Applications Architect - Remote
*We are open to supporting 100% remote work anywhere within the U.S.*
ICF’s Data Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a ServiceNow Applications Architect to support upcoming needs with our federal customers.
Our Data Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.
ICF’s ServiceNow Architects function in a number of roles to support effective customer delivery efforts. Our Architects serve as advisors to our customers and help them think through how to solve their most difficult business processes using ServiceNow-based solutions. They function as technical leads for delivery teams, helping define solutions and guiding implementation teams as they deliver functionality to customer. They handle complex development and integration tasks and help other developers on the teams learn best-practices in how to effectively build solutions using ServiceNow. They help mentor functional teams to grow in their knowledge of functional disciplines around customer solutions and work with Project and Program Managers to support and mentor ICF developers, analysts, and testers to grow in their technical skillsets.
ICF's digital transformation and IT modernization division is seeking a hands-on ServiceNow Applications Architect to join our team of experts.
The Tailored Platform Services Support (TPSS) team supports cloud platform systems that are critical to success of the Federal Communications Commission (FCC) mission. The TPSS program provides the contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.
Provides hands-on application software development services or technical support typically in a defined project.
Develops program logic for new applications or analyzes and modifies logic in existing applications.
Codes, tests, debugs, documents, implements, and maintains software applications.
Analyzes requirements, and maintains, tests, and integrates application components.
Ensures that system improvements are successfully implemented.
Produces technical solutions with a detailed narrative for proposal development and supports key personnel requirements during procurement phases such as orals, technical challenges, etc.
Participates in, and leads formal technology evaluations, proofs of concept, and other R&D activity, providing client demonstrations and various solutioning and educational presentations to assert vetting, making recommendations, and facilitating client buy-in
5+ years of experience developing on the ServiceNow platform
ServiceNow Experience should include scripting, platform configuration, design, and deployment.
Candidates should possess the skill to develop on the ServiceNow platform including the customization of the core applications such as Incident, Problem, Change, and Service Catalog.
Custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS.
ServiceNow Certified Systems Administration (CSA) certification
Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)
Experience creating technical solutions for proposal development during procurement phases.
Excellent communication skills
US Citizenship required (required by the federal government for this position)
Must be able to obtain a Public Trust clearance.
Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
Experience implementing systems using the Agile/Scrum methodology
Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus
ServiceNow Certified Application Developer certification is a plus
ServiceNow Service Portal micro-certifications a plus
Experience with rebuilding legacy applications in ServiceNow a plus.
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
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