Be on Alert – Fraudulent Employment Offers. Learn More

Baltimore, Maryland, United States of America
JOB #R2101818

ServiceNow Administrator/ Developer (Remote)

*We are open to supporting 100% remote work anywhere within the US.*

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking a motivated ServiceNow ITAM Developer to support upcoming needs.

The Team:

CMS Office of Information Technology would like to continue to leverage the SNOW platform to achieve greater operational efficiencies through automating manual business processes and more real time reporting and analytics to improve staff productivity, to identify opportunities for improvement and issues requiring resolution, and improve the end-user experience. Specifically, CMS would like to leverage the full ServiceNow capabilities to meet the needs of this demand. The goals for this effort are to provide the human center design based architecture and implementation support for CMS to leverage ServiceNow to improve the end-user experience, automate business processes, enable real time collection of data, analysis, monitoring, and reporting, and to ultimately improve business operations and effectively utilize resources. Moreover, the goal is to assist CMS to capture, rationalize, consolidate, migrate and modernize its legacy business management applications portfolio to a standardized modern platform that provides ease of integration with other CMS technology platforms; research, develop, and prototype new requirements.

The Work

The qualified candidate will support ServiceNow ITAM, ITSM, and IT Operations Management.

Position Responsibilities: 

  • Support the ITSM Catalog team to create standard Service Requests (SR) within the Service Catalog

  • Support the lifecycle of end-user hardware (physical and virtual) devices and end-user software assets

  • Provide reporting and dashboards as appropriate to include the CMDB Health Dashboard and ITAM Quality Reports

  • Formulates and defines system scope and objectives.   

  • Prepares detailed specifications for programs  

  • Responsible for program design, coding, testing, debugging and documentation.  

  • Technical knowledge and responsibility of all phases of applications systems analysis and programming.  

  • Understands the business or function for which application is designed.  . 

Required Skills: 

  • 2+ years experience developing on the ServiceNow platform. 

  • 2+ years experience with ServiceNow ITAM

  • 2+ years of IT application system experience in technology solution delivery. 

  • 2+ years of experience with platform customization in relevant delivery platforms  

  • 2+ years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog. 

  • Experience implementing systems using the Agile/Scrum methodology 

  • US Citizenship required (required by federal government for this position)

  • Must be able to obtain Public Trust clearance

Preferred Skills: 

  • Certified ServiceNow Administrator.

  • Experience working and developing with JavaScript - HTML5, Jelly, jQuery and AngularJS.

  • Integration experience (SOAP,REST, and JSON as well as JDBC and file imports). 

  • Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus. 

  • ServiceNow Developer Certification is strongly preferred. 

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Maryland Remote Office (MD99)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

More jobs you might like

Jun 17, 2021
Multiple locations
Jun 17, 2021
Multiple locations
Jun 17, 2021
Baltimore, Maryland, United States of America
Jun 17, 2021
Columbus, Ohio, United States of America
Jun 17, 2021
Bangalore, India
Jun 17, 2021
Bangalore, India
See All Jobs

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.