Senior User Experience Manager - Chicago, Minneapolis, or REMOTE

Senior User Experience (UX) Manager

The Company

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference. 

@ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo. 

We are currently hiring a Senior User Experience (UX) Manager. ICF Next has a broad, cross-industry client portfolio, and you will have the opportunity to work with many of the top Fortune 500 brands.

The Team

We have an exciting opportunity for an Experience Design leader who wants a key role shaping and growing our expanding UX team. Reporting directly to our head of Customer Strategy, Experience, and Insights, the Senior UX Manager will direct the work efforts of 2-5 UX/UI designers across multiple projects.

The Work

You will coach others in core UX tasks, including requirements gathering workshops, user research and analysis, design reviews of current-state systems and applications, and wireframes and mockups. As a member of a cross-functional team, you will routinely consult with our agile development teams to ensure design principles are incorporated into agile development sprints. The successful candidate will have extensive, practical experience managing a team of UI/UX designers, while also being the “go-to” person in our organization for best practices and emerging trends in user experience design.

Candidates who can be based out of ICF Next’s office in Toronto, Chicago, or Minneapolis are strongly preferred, but we are also open to REMOTE candidates.

Key Responsibilities:

• Coordinate UX/UI design resources across multiple digital design projects

• Oversee the work product of the team to ensure quality delivery and successful application of user-centered design principles

• Accurately define, scope and staff complex web and application design projects

• Facilitate requirements gathering with senior-level clients to understand their business goals and objectives, and establish key design tenets

• Conduct design reviews of existing systems and applications

• Conduct user research and create user journey maps

• Illustrate design ideas using storyboards, process flows, and sitemaps

• Translate requirements into style guides, design patterns, and easy to use interfaces

• Collaborate with architects, developers, and project teams to ensure design elements are incorporated into development sprints

• Conceptualize, design, and implement consistent branding or styling, as well as document and maintain standards

• Conduct usability and concept testing prior to implementation

• Actively coach and grow our UX team while shaping team culture

Required Qualifications:

• 10+ years of UX/UI design experience (with at least 3-5 years in management)

• Practical experience with Human-Centered Design techniques

• Extensive experience conducting user research (both generative and evaluative)

• Strong communication and collaboration skills

• Strong time management skills with the ability to work on multiple parallel projects at once

• Wireframing and UI Prototyping for multi-screen sized experiences

• Experience with conducting user testing to prove design solutions

• Hands-on knowledge working within an Agile User Experience environment

• Familiar with online collaboration tools such as Mural and InVision

• Experience with wireframing and mockup tools (Figma preferred)

• Experience working within top content management systems (Adobe AEM preferred)

• Bachelor’s degree required

Preferred Qualifications:

• Master’s degree (in experience design, communications or related field) preferred

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Illinois Remote Office (IL99)