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Woodlawn, Maryland, United States of America
JOB #R2101755

Senior Technical Trainer

We are currently seeking a lead trainer to join our team in Woodlawn, MD. This position is responsible for providing client training to a federal agency user community to support the agency’s HSPD-12 credentialing application. 

Key Responsibilities:

  • Learn the client HSPD-12 credentialing application.

  • Schedule user training and conduct HSPD-12 training sessions remotely.

  • Train users in the various HSPD-12 application roles

  • Maintain the HSPD-12 user certifications

  • Update training materials and documentation

  • Update and create standard operating procedures

  • Update and maintain the HSPD-12 training website documentation links.

  • Provide phone and email support to users in the field that have been previously trained

  • Participate in meetings and training sessions to keep informed of updates to the HSPD-12 process and equipment.

  • Coordinate with the HSPD-12 help desk to resolve issues.

  • Conduct other training sessions as assigned.

  • Perform other duties as assigned.

Basic Qualifications: 

  • Bachelor’s degree in a related field and three (3) years of experience as a technical trainer.  An additional (4) years of work experience can be substituted in place of a degree.

  • Acquire a Public Trust background investigation.

  • Demonstrated experience delivering training in classroom environments, remotely, and in one-on-one situations.

  • Demonstrated experience writing training documentation, standard operating procedures, and other business documentation

  • Demonstrated experience writing and maintaining IT lifecycle documentation.

  • Experience working in a federal government office environment.

Professional Skills:.

  • Excellent verbal, interpersonal and written communication skills

  • Team player with the ability to work in a fast-paced environment

  • Ability to discern client needs and objectives and support client objectives

  • Ability to multi-task in a fast-paced environment

  • Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy

  • Sound business ethics, including the protection of proprietary and confidential information

Preferred Skills/Experience

  • Experience updating HTML web pages.

  • Strong analytical, problem-solving and decision making capabilities

  • Supporting HSPD-12-related projects.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Maryland Client Office (MD88)

FILE UNDER
Training

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A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.
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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.