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Richmond, Virginia, United States of America
JOB #R2204025

Senior ServiceNow Portal Developer Secret Clearance (Remote)

*This position requires a Secret Clearance **

*We are open to supporting 100% remote work anywhere within the U.S.*

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Developer to support upcoming needs with our federal customers.

Our IT Modernization division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.  

The Team

At ICF, our ServiceNow Developers help support the mission, business, service, and operational needs of our customers. ICF’s ServiceNow Developers work on a wide variety of different programs to support diverse customer mission areas.  We build solutions that support citizen services - such as systems that help detect fraud, waste, and abuse across federal programs, systems that help facilitate wireless spectrum auctions, and systems that support citizen engagement with regulatory and rulemaking processes - all using the ServiceNow platform.  We also support new and novel employee services across our portfolio - such as improving employees' access to Human Resources business functions, our customer's business management, and stakeholder engagement capabilities, as well as core service and operations management needs of business stakeholders.

The Work

The Senior ServiceNow Developer is a senior technical resource that possesses advanced ServiceNow administration capability and can design, build, and customize ServiceNow applications and services. The ServiceNow Application Developer has a software development background in addition to ServiceNow System Administration, ServiceNow Advanced System Administration, Scripting in ServiceNow, and Application Creation in ServiceNow.

Responsibilities may include, but are not limited to:

  • Lead technical design for architecture, responsible for overall code quality ensuring a highly available and recoverable environment

  • Design, prototype, implement, test, and deploy business rules and technical solutions,

  • Develop custom integration components and integrate legacy systems with the platform using mid-server and other relevant technologies

  • Lead and coach internal development team, manage vendors, including advanced troubleshooting, implementing bug fixes, and root cause analysis

  • Document, maintain and update policies, procedures, and controls for the platform operation and software development life cycle while promoting agile development.

  • Work with process managers to fully understand business functionality, and areas of improvement while reviewing requirements to ensure sufficient detail is available to be accurately estimated and prioritized for development

  • Assists ServiceNow System Administrators with the incident resolution, as needed

  • Designs and develops new ServiceNow applications and services

  • Assists ServiceNow Business Analyst in estimating release level of effort

  • Provides mentoring and guidance for ServiceNow Developers

  • Takes ownership of complex business requirements and works them to completion


  • Must have active Secret Clearance

  • US Citizenship is required due to federal contract requirements.

  • Minimum 2+ Years' experience with ServiceNow development

  • Minimum 2+ Years of experience with Application Experience: Service Portal & Agent Workspace

  • 1+years of knowledge of the principles, methods, and techniques used in ServiceNow development.

  • 1+ years of enterprise and/or CSM

  • 1+ years of experience participating in the Design Review Board

  • 1+ years of experience participating in Operations Board

  • 1+ years of delivery methodology (per squad / product line)

  • 1+ years of experience with ServiceNow platform operations and management

  • 1+ years of experience with database design schemas and data modeling

  • 1+years of experience gathering requirements

  • 1+ years of experience with the process and solution integration, workflow design/configuration, and reporting

  • 1+ years of experience with integration components (SSO, LDAP, e.g.) and web technologies (XML, HTML, JavaScript, and Web Services)

  • 1+ years of experience with LDAP Integration, ServiceNow Development APIs, and diagnosing performance-related issues






Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is -


Nationwide Remote Office (US99)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.