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Richmond, Virginia, United States of America
JOB #R2104353

Senior ServiceNow ITBM Developer (Remote)

*We are open to supporting 100% remote work anywhere within the US.*

ICF’s IT modernization division of ICF is seeking a ServiceNow ITBM Developer with a strong functional background in Project and Portfolio Management, Demand Management and Ideation, Resource Management, and Application Portfolio Management.  

The Work

At ICF, our ServiceNow Developers help support the mission, business, service, and operational needs of our customers. ICF’s ServiceNow Developers work on a wide variety of different programs that support diverse customer mission areas.  We build solutions that support citizen services - such as systems that help detect fraud, waste, and abuse across federal programs, systems that help facilitate wireless spectrum auctions, and systems that support citizen engagement with regulatory and rulemaking processes - all using the ServiceNow platform.  We also support new and novel employee services across our portfolio - such as improving employee's access to Human Resources business functions, our customer's business management, and stakeholder engagement capabilities, as well as core service and operations management needs of business stakeholders.

Position Responsibilities: 

  • Formulates and defines system scope and objectives.   

  • Prepares detailed specifications for programs.  

  • Responsible for program design, coding, testing, debugging, and documentation.  

  • Technical knowledge and responsibility of all phases of applications systems analysis and programming.  

  • Understands the business or function for which the application is designed.  

  • Instructing, directing, and checking the work of other technical team members. 

  • Full Stack Developer Engineer who can handle all the work of databases, servers, systems engineering, and clients. responsible for front and back-end web development.  

  • Experience with programming languages and databases including PHP, HTML, CSS, JavaScript 

Required Skills: 

  • 2+ years of experience developing on the ServiceNow platform. 

  • 5+ years of IT application system experience in technology solution delivery. 

  • Experience with platform customization in relevant delivery platforms 

  • Experience should include scripting, integrations, platform configuration, design, Service Portal customization, and deployment. 

  • Experience developing and customizing core ITBM applications such as Ideation, Demand, PPM, Resource Management  

  • Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS. 

  • ServiceNow Certified Implementation Specialist and Systems Administration Certified 

  • Experience implementing systems using the Agile/Scrum methodology 

  • Excellent communication skills. 

  • US Citizenship required (required by the federal government for this position)

  • Must be able to obtain Public Trust security clearance.

Preferred Skills: 

  • Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus. 

  • ServiceNow Developer Certification is strongly preferred. 

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Remote Office (VA99)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.