Be on Alert – Fraudulent Employment Offers. Learn More

Washington, District of Columbia, United States of America
JOB #R2101096

Senior ServiceNow ITBM Business Analyst (Remote)

*We are open to supporting 100% remote work anywhere within the US.*

Job Description

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology- driven department, seeking a motivated Sr. ServiceNow Business Analyst to join an established ServiceNow implementation team.

The Team:

This ICF ServiceNow team currently supports a federal client providing Agile delivery with a high focus on applying ServiceNow best practices to enable data governance strategy and maximize the reuse of common data elements to maintain high data quality.

The Work

The Sr. ServiceNow Business Analyst will be part of an established team supporting a federal client with the implementation of the ServiceNow IT Business Management Suite, specifically Project and Portfolio Management and Application Portfolio Management (APM) modules. The Business Analyst will work closely with the client and client stakeholders to map out business requirements and use cases for the cataloging and tracking of their enterprise business applications within ServiceNow. Additionally, the Business Analyst will be responsible for leading traditional Agile ceremonies, grooming backlogs for multiple workstreams, and act as the liaison between the client and the agile team.  The ServiceNow Business Analyst will serve as a translator between technical teams and the client’s business community to collect, clarify, analyze and translate business requirements into documentation and conceptual design from which applications and solutions are developed. 

This position will be working directly with stakeholders and will require the ability to communicate effectively via phone and web conferencing as many stakeholders work remotely.

In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

Minimum Job Requirements:

  • Bachelor’s Degree

  • 4+ years experience as a Business Analyst in a fast-paced application development environment

  • 4+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)

  • 2+ years of experience with the ServiceNow Platform

  • 4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback

  • Experience with the ServiceNow ITBM and ITFM suite, including Application Portfolio Management (APM)

  • US Citizenship required due to federal contract requirements

  • Must be able to obtain Public Trust security clearance.

Desired Skills:

  • Excellent oral and written communication skills

  • Solid understanding of various software development cycles (e.g., Agile, Waterfall, etc.); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.

  • Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net) and approaches (such as modularity and SOA)

  • Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand

  • Good understanding of basic system technologies as they relate to the project deliverables

  • Ability to maintain project plans, resourcing schedules, and forecasted activities

  • Experience with business process mapping and the use of project management software

  • Ability to provide technical assistance and troubleshooting by effectively responding to inquiries

  • Experience thriving in ambiguous software development environments

  • Ability to work well under constantly changing deadlines and priorities

  • Experience with ServiceNow, Appian, or similar BPM software

  • Excellent oral and written communication skills

  • An understanding of the full software development lifecycle (SDLC) including recent successful and demonstrated experience with Agile methodologies (Scrum) is expected



Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

DC Remote Office (DC99)

Business Systems

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

More jobs you might like

Jul 19, 2021
Multiple locations
Jul 19, 2021
Multiple locations
Jul 12, 2021
Multiple locations
Jun 15, 2021
Fairfax, Virginia, United States of America
Jun 15, 2021
Fairfax, Virginia, United States of America
Jun 10, 2021
Washington, District of Columbia, United States of America
See All Jobs

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.