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Senior ServiceNow Developer with Public Trust (Remote)
*We are open to supporting 100% remote work anywhere within the U.S.*
ICF’s Data Modernization Division is a rapidly growing, entrepreneurial, technology-driven department, seeking a motivated Senior ServiceNow Developer to support upcoming needs with our federal customers.
Our Data Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.
At ICF, our ServiceNow Developers help support the mission, business, service, and operational needs of our customers. ICF’s ServiceNow Developers work on a wide variety of different programs to support diverse customer mission areas. We build solutions that support citizen services - such as systems that help detect fraud, waste, and abuse across federal programs, systems that help facilitate wireless spectrum auctions, and systems that support citizen engagement with regulatory and rulemaking processes - all using the ServiceNow platform. We also support new and novel employee services across our portfolio - such as improving employees' access to Human Resources business functions, our customer's business management and stakeholder engagement capabilities, as well as core service and operations management needs of business stakeholders.
Formulate system scope and objectives.
Prepares detailed specifications for application builds.
Assist with user story creation and grooming.
Responsible for coding, testing, debugging, and creating technical documentation.
Technical knowledge and responsibility of all phases of applications systems analysis and programming.
Understands the business or function for which the application is designed.
Instructing, directing, and checking the work of other technical team members.
Adept at developing front-end portals, and back-end console development.
Experience building scoped applications.
3+ years of experience developing on the ServiceNow platform.
5+ years of IT application system experience in technology solution delivery.
2+ years of experience with platform customization in relevant delivery platforms.
2+ years of experience with custom application development including Custom Service Portal widget creation.
2+ years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.
2+ years of leading and mentoring Junior ServiceNow team members.
2+ years of experience implementing systems using the Agile/Scrum methodology.
Strong communicator and ability to work as part of a cohesive team.
U.S. Citizenship required (required by the federal government for this position)
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
Must be able to obtain a DHS Public Trust security clearance.
Integration experience (SOAP, REST, and JSON as well as JDBC and file imports).
Experience integrating ServiceNow with an API-led Integration Platform such as MuleSoft or Apigee.
Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience is a plus.
Experience with rebuilding and refactoring legacy applications in ServiceNow a plus.
Experience conducting ServiceNow instance upgrades.
ServiceNow Developer Certification is strongly preferred.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. Learn more about what we dohttps://www.icf.com/ and our commitment to inclusionhttps://www.icf.com/company/about/diversity-inclusion.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights and Pay Transparency Statement.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:
$82,673.00 - $140,544.00
Nationwide Remote Office (US99)