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Senior ServiceNow Developer
ICF’s IT modernization division is seeking a ServiceNow Developer to support upcoming needs within the practice.
*We are open to supporting 100% remote work anywhere within the US.*
Our team members bring varied, complementary sets of skills to the table. Our team is comprised of project managers, business analysts, solution architects, developers, and software testers. Our culture is built upon the tenets of mutual respect, honesty, integrity, and accountability. We take a tremendous amount of pride in our work and each other but also don’t take ourselves too seriously. We genuinely enjoy each other’s company and prioritize a healthy work/life balance. We consistently challenge assumptions and value constructive conversations; forcing us to think about our customer’s challenges from multiple angles.
Our Program’s mission is to modernize the delivery and accessibility of employee services at a cabinet-level agency within the U.S. federal government. Our work centers heavily around digital transformation. We work closely with our customers to help set the vision and priorities of their transformation efforts. We help them identify high-value services as candidates for modernization and collaborate with product/process owners to refine the underlying business processes, workflows, data models, reporting elements, and user experiences required for delivering modernized services aligned with that vision. We utilize modern, cloud-based technologies to build business applications that are intuitive, user-friendly, and deliver world-class end-user and employee experiences.
Formulate system scope and objectives.
Prepares detailed specifications for application builds.
Assist with user story creation and grooming.
Responsible for coding, testing, debugging, and creating technical documentation.
Technical knowledge and responsibility of all phases of applications systems analysis and programming.
Understands the business or function for which the application is designed.
Instructing, directing, and checking the work of other technical team members.
Adept at developing front-end portal, back-end console development.
Experience building scoped applications.
3+ years of experience developing on the ServiceNow platform.
3+ years of IT application system experience in technology solution delivery.
2+ years of experience with platform customization in relevant delivery platforms.
2+ years of experience with custom application development including Custom Service Portal widget creation.
2+ years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.
2+ years of experience leading and mentoring Junior ServiceNow team members.
2+ years of experience implementing systems using the Agile/Scrum methodology.
Strong communicator and ability to work as part of a cohesive team.
US Citizenship required (required by the federal government for this position).
Must be able to obtain Public Trust clearance.
Integration experience (SOAP, REST, and JSON as well as JDBC and file imports).
Experience integrating ServiceNow with an API-led Integration Platform such as MuleSoft or Apigee.
Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus.
Experience with rebuilding and refactoring legacy applications in ServiceNow a plus.
Experience conducting ServiceNow instance upgrades.
ServiceNow Developer Certification is strongly preferred.
This is an outstanding opportunity to work with talented and passionate individuals and to grow with a firm that believes in nurturing talent and developing long-term career success. ICF is a purpose-driven company with a strong culture and underlying values that prize diversity, opportunity, equality, and respect. Our core values include Embracing Differences, and we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of differences.
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
DC Remote Office (DC99)